Allstate customer service representative - Primary Location

Join Anthony Campo-Allstate, a thriving hub of customer service excellence situated in the charming city of Ogden, Utah.

With a commitment to enriching our community's experience through personalized and caring customer interactions, our team takes pride in providing unparalleled support.

At Anthony Campo-Allstate, our core value is putting the customer first. We foster an environment where positivity and collaboration go hand in hand to ensure every client's needs are addressed with attentiveness and care.

As an Allstate Customer Service Representative, you will be an essential part of our team, helping to create lasting positive impressions and cultivating strong relationships with our clients. If you are enthusiastic, motivated, and ready to make a difference in peoples lives, we warmly invite you to join our dedicated team for a fulfilling career journey in customer service.

Salary Range: $39000.00 - $45000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Client Interaction: Provide exemplary customer service by responding to inquiries via phone and in-person.

Problem Solving:

Assist clients in resolving issues related to their insurance policies and claims.

Policy Management: Help customers understand and manage their Allstate insurance policies, including policy changes and renewals.

Cross-Selling: Identify opportunities to offer additional insurance products that meet the client's needs.

Documentation: Maintain accurate records of all interactions and transactions with clients for future reference.

Continuous Improvement: Stay informed about product updates and company initiatives to provide accurate information to clients.

Experience: Previous experience in customer service, preferably within an insurance setting, is desired but not required.

Communication Skills: Excellent verbal and written communication skills are essential for interacting effectively with clients.

Problem Solving: Strong analytical and problem-solving abilities to address and resolve client inquiries and issues efficiently.

Customer Orientation: A focus on delivering exceptional service and fostering positive client relationships.

Computer Proficiency: Comfortable using computer systems, including CRM software and basic office applications.

Teamwork: Ability to work efficiently as part of a team while also independently managing individual tasks.

Attention to Detail: Meticulous attention to detail to ensure accurate documentation and follow-up on client interactions and requests.

Flexibility: Willingness to adapt to changing priorities and to accommodate clients needs while maintaining a positive attitude.