Ambulatory Services Representative I - Apex Systems

Job#: 2050604

Job Description:

Duties:

• Welcomes the patient and family; responds to questions with prompt information and/or services related to appointment status  wait time or unanticipated problems.
• Obtains translation services as needed.
• Obtains and verifies patients demographic data.
• Consults admissions department for patients arriving with incomplete or complex admission accounts.
• Collects up-front fees (co-pays  fees for services) from patient according to pre-admission notes; refers patients with inadequate funding to the financial counselor.
• Communicates patients arrival and ready-to-room status with clinic.
• Tracks prolonged wait times in waiting room and investigates the cause.
• Collaborates with others to develop quality service-focused measures to identified clinic issues.
• Initiates investigation into variances regarding cash/funds; reconciles petty cash count and report overage/shortage daily; completes and submits daily batch and credit card transaction reports.
• Performs order entry and schedule ancillary testing for patients as ordered by the provider.
• Registration, Scheduling, Check-in and Insurance verification experience preferred. Bilingual in Spanish preferred.
• Experience in a healthcare setting or customer service-focused industry preferred.
• Ability to provide excellent customer service, act in a professional manner, type, file, use a multi-line telephone, computer, fax, copier, and calculator. Registration, Scheduling and Check-in experience preferred.
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• Knowledge of the managed care industry  appointment scheduling  related medical terminology and customer service concepts.
• Ability to operate a personal computer and basic office equipment.
• Demonstrate interpersonal skills  good verbal communication skills  good time management skills and excellent customer service skills.
• Ability to demonstrate quick decision-making and self-initiated work behaviors is necessary.

• High School Diploma or equivalent (college degree preferred).
• Minimum of two (2) years of medical or business office experience required.
• Experience in a healthcare setting or customer service-focused industry preferred.
• Bilingual in Spanish/English preferred.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.