Ambulatory Trainer - Medical Offices - TidalHealth

Why work at TidalHealth?

Looking for a rewarding place to work? Choose TidalHealth. Our hospitals have been named among the Top 5 percent of all U.S. hospitals by Healthgrades and a five-star hospital by the Centers for Medicare & Medicaid Services. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.

Ambulatory Trainer Position Summary

The Ambulatory Trainer provides initial and ongoing training and support to medical office staff for the EMR (Epic), as well as operational workflows. Performs staff competency assessments as needed. Provides on-site support for onboarding of new practices and serves as a resource for annual reporting of Quality data. The Trainer works closely and independently with the Clinical Education Team to conduct training sessions with staff, create training course schedules as needed, maintain the current knowledge of EMR and suggests workflow improvements.

Ambulatory Trainer Position Requirements

Education:

• High School graduate or equivalent required. Associate’s or Bachelor’s Degree strongly preferred.

Experience

• 3 years of experience with an electronic medical record required; Epic preferred.
• 3 years of experience working in an ambulatory healthcare setting with an in-depth knowledge of either front office processes (registration, insurance, etc) or clinical processes required.
• Solid working knowledge of Microsoft Office (Word, Powerpoint, Excel) required.
• Previous experience in training, instruction or adult learning a plus

Mental Demands

• Must be able to organize effectively, work under restraints of time, pressure, accuracy and interruptions.
• Must possess excellent communication and interpretive skills, both written and oral.
• Must be able to effectively work with employees/trainees both one-on-one and in a group setting, including presentations.
• Proceeds on own in organizing and carrying out training assignments, utilizing the Principal Trainers as a resource when needed.
• Adjusts to change in policies, procedures, schedule, and fluctuation in workload.

Ambulatory Trainer Work Schedule

• Day shift, typically Monday through Friday. There may be occasions where evening or weekend training is required.

Ambulatory Trainer Benefits

• At TidalHealth, full-time employees working at least 72 hours per pay period, part-time employees working at least 36 hours per pay period and part-time employees working at least 30 hours or more on weekends only are eligible for benefits.
• Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.

PI250458513