Americorps Family Navigator - DRCC - Trident United Way

Trident United Way's
Mission states that we are a catalyst for measurable community transformation in Education, Financial Stability and Health.
Our vision is simple, we are the leader in uniting our community to improve Llves. 
 

Trident United Way's 
Staff and volunteers are devoted to developing the financial and human resources necessary to do this transformational work. We know the importance and value of our Human Capital and are deeply committed to enhancing our corporate culture, while serving our community, with every new hire. We hope that you want to join our progressive and committed organization, so please, do not hesitate and apply today. 

Trident United Way and its employees seek a diverse, inclusive and equitable workplace. Trident United Way defines a diverse, inclusive and equitable workplace as one where all employees and volunteers, regardless of race, gender, sexual orientation or identity, age, education, disability or veteran status feel valued and respected. Trident United Way is committed to a nondiscriminatory approach toward employment and investment. Trident United Way will provide equal opportunity for employment and advancement in all departments. It will seek community feedback to ensure community investments are pursued through a lens of equity. Trident United Way respects and values diverse life experiences and ensures that all voices are heard to inform our work.
Trident United Way is committed to modeling diversity and inclusion in the nonprofit sector and to maintaining an environment of inclusiveness and equitable treatment for all.



Trident United Way
Participates in the Employers of National Service Network, alumni of AmeriCorps, SeniorCorps and PeaceCorps programs are encouraged to apply!
 

Trident United Way is an Equal Opportunity Employer with an employee base of 40-50 FTE's. 

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We are looking forward to your application! 



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Trident United Way- Dorchester Resource Connection Center 

MEMBER SERVICE DESCRIPTION 

NOTE: All information included in the position description is considered a supplement to Trident United Way job description. 

_________________________________________________________________________________________ 

Position:         AmeriCorps Family Navigator 

Stipend:          Reduced Full-Time Member $826.08 bi-monthly 

Department:    Community Impact  

Reports to:      Torie Brame/ Dorchester Resource Connection Center Manager 

Service Term:  August 21, 2024 to July 31, 2025 

Schedule:         Monday-Thursday 8:30am-4pm with a meal break

_________________________________________________________________________________________  

Position Summary:  

As a Family Navigator, each AmeriCorps Member at the Dorchester Resource Connection Center will meet with, assess,  assist, educate, and refer clients in an effort to guide each client through emergency and life-stabilizing situations.  AmeriCorps Members will collaborate with Dorchester Resource Connection Center partners and Resource Connection  Center Manager to build a network of local services. AmeriCorps Members will also be fully trained in and utilize benefits  software (Thrive Hub), data collection/client relationship manager software (CharityTacker); participate in SafetyNet  network meetings.  

Check Services Provided Below:  

X Client Intake  
X Client Resource Referrals and Assistances 
X Client Financial Skill Development 
X Client Financial Stability Services 

AmeriCorps members are expected to demonstrate ongoing productivity in all responsibility areas outlined in this position description for the length of service. 

Key Responsibilities Areas: 

I. Customer In-Take Assessments 
  • Assess client needs in one-on-one consultation 
o Conduct one-on-one assessment with clients using information from an in-take form 
o Provide overview of available services and procedures for utilizing services 
o Promote education sessions and refer interested individuals for sign-up in Resource Connection Centers and in partner agency sites as appropriate 

II. Direct Client Services 
  • Benefits screening and applications 
o Utilize Thrive Hub to complete work benefits screenings and applications with clients 

  • Tax Assistance 
o Utilize Thrive Hub to complete state and federal taxes with clients 

  • Partner Referrals 
o Maintain level of knowledge of local services and assistances provided to clients 
o Conduct referral screenings and applications as required 
o May act as liaison between referral agency and client 

  • Client Follow-ups 
o Conduct short-term follow-up meetings or phone calls with clients to help facilitate financial stability

III. Data Tracking 
  • CharityTracker 
o All assistances, referrals, applications, etc. are the responsibility of the AmeriCorps Member to maintain in CharityTracker in a timely manner, preferably daily 

IV. Networking and Events 
  • Networking 
o Must be ready to engage with partners and stakeholders during inter-agency meetings and Dorchester Resource Connection Center Tours 

  • Events 
o Engagement in client-based events both outside and within the Dorchester Resource Connection Center to share the services of the Center, conduct benefit Quick Screens, pass out flyers, may be asked to join public presentations 

 Additional Responsibilities  
• Provide high quality customer service to assist individuals in need with accessing work supports (i.e. public benefits), referrals and other resources that help families become financially stable 
• Must maintain strict customer, staff and partner confidentiality for all personal information and documentation
• Required to keep accurate and timely data on all client services and interactions in CharityTracker 

Training Responsibilities: 
• AmeriCorps Members must attend all mandatory Orientation Trainings 
• Required to attend all professional development opportunities provided by Dorchester Resource Connection Center and SafetyNet 

Required Skills: 
• Candidate must be adaptable and accommodating to unique and unusual client interactions while possessing strong customer service skills 
• Candidate must possess strong organizational and time management skills 
• Candidate must be a self-starter to effectively gain the most out of the AmeriCorps program at the Dorchester Resource Connection Center 

Required Testing and Documentation 
• May be required to demonstrate level of knowledge and client service capabilities at the discretion of the Center Manager. 

Reasonable Accommodations: 
The AmeriCorps program may be able to make reasonable accommodations to enable individuals with disabilities to  perform essential functions.