Analyst, Application Support Engineering - HSA BANK
MILWAUKEE, WI
About the Job
JOB REQUIREMENTS: At HSA Bank, we're working toward a world where
everyone is empowered to save for a healthy future. Our offerings in the
healthcare savings space drive down healthcare costs, increase access,
and assist with decision-making for consumers, health plans, partners,
and advisors. Are you ready to join us? Major Duties and
Responsibilities * Respond to, identify, and troubleshoot
application-related issues to their full resolution. * Effectively
communicate identified issues and their root causes to internal
stakeholders both within and outside of the IT department. * Become
familiar with the organization's operational processes and how they
interact and leverage applications. * Identify issue trends and link
them to underlying application bugs, defects, or operational processes,
and assist in executing solutions. * Monitor application-related jobs,
processes and performance using available tools, application log
databases, and the feedback of internal stakeholders. * Work
collaboratively within the scrum teams, IT department and internal
operations teams. * Continually develop knowledge base articles for the
internal team when an application-related knowledge gap is identified.
* Constantly seek ways to improve processes and reduce manual
operations. * Utilize programming skills to solve tech debt items. *
Availability in the team's on-call rotation in the event of production
issues after business hours. Education, Experience, and Skills *
Bachelor's Degree in related field required. * 4+ years of
professional IT experience. * Solid understanding of current/planned
system service levels and disaster recovery procedures. * Progressively
responsible experience with internetworking architectures in a
production data center, or supporting a major operating system in a full
scale, large volume production environment. * Proficient in
troubleshooting in stage and production environment (e.g. spot errors in
logging database). * Experience with ServiceNow and production support
process. * Development experience with MS SQL query. * Experience with
PowerShell. * Experience with C#. * Experience in AWS environment. *
Excellent communication skills. Plus: * Experience with SSIS. *
Experience with .NET API. * Familiar with Confluence and Jira. *
Knowledge of Agile/scrum. The estimated salary range for this position
is $90,000.00 to $105,000.00 Actual salary may vary up or down
depending on job-related factors which may include knowledge, skills,
experience, and location. In addition, this position is eligible for
incentive compensation. #LI-Remote #LI-FO1 All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin,
disability or protected veteran status. * APPLICATION
INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjcxNDQ2Ljg3NzBAd2Vic3RlcmNvbXAuYXBsaXRyYWsuY29t
everyone is empowered to save for a healthy future. Our offerings in the
healthcare savings space drive down healthcare costs, increase access,
and assist with decision-making for consumers, health plans, partners,
and advisors. Are you ready to join us? Major Duties and
Responsibilities * Respond to, identify, and troubleshoot
application-related issues to their full resolution. * Effectively
communicate identified issues and their root causes to internal
stakeholders both within and outside of the IT department. * Become
familiar with the organization's operational processes and how they
interact and leverage applications. * Identify issue trends and link
them to underlying application bugs, defects, or operational processes,
and assist in executing solutions. * Monitor application-related jobs,
processes and performance using available tools, application log
databases, and the feedback of internal stakeholders. * Work
collaboratively within the scrum teams, IT department and internal
operations teams. * Continually develop knowledge base articles for the
internal team when an application-related knowledge gap is identified.
* Constantly seek ways to improve processes and reduce manual
operations. * Utilize programming skills to solve tech debt items. *
Availability in the team's on-call rotation in the event of production
issues after business hours. Education, Experience, and Skills *
Bachelor's Degree in related field required. * 4+ years of
professional IT experience. * Solid understanding of current/planned
system service levels and disaster recovery procedures. * Progressively
responsible experience with internetworking architectures in a
production data center, or supporting a major operating system in a full
scale, large volume production environment. * Proficient in
troubleshooting in stage and production environment (e.g. spot errors in
logging database). * Experience with ServiceNow and production support
process. * Development experience with MS SQL query. * Experience with
PowerShell. * Experience with C#. * Experience in AWS environment. *
Excellent communication skills. Plus: * Experience with SSIS. *
Experience with .NET API. * Familiar with Confluence and Jira. *
Knowledge of Agile/scrum. The estimated salary range for this position
is $90,000.00 to $105,000.00 Actual salary may vary up or down
depending on job-related factors which may include knowledge, skills,
experience, and location. In addition, this position is eligible for
incentive compensation. #LI-Remote #LI-FO1 All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national origin,
disability or protected veteran status. * APPLICATION
INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjcxNDQ2Ljg3NzBAd2Vic3RlcmNvbXAuYXBsaXRyYWsuY29t
Source : HSA BANK