Analyst, Senior Desktop Architecture - EPCO Corporate

Enterprise Products Partners L.P. is one of the largest publicly traded partnerships and a leading North American provider of midstream energy services to producers and consumers of natural gas, NGLs, crude oil, refined products and petrochemicals. Our services include: natural gas gathering, treating, processing, transportation and storage; NGL transportation, fractionation, storage and import and export terminals; crude oil gathering, transportation, storage and terminals; petrochemical and refined products transportation, storage and terminals; and a marine transportation business that operates primarily on the United States inland and Intracoastal Waterway systems. The partnership's assets include approximately 50,000 miles of pipelines; 260 million barrels of storage capacity for NGLs, crude oil, refined products and petrochemicals; and 14 billion cubic feet of natural gas storage capacity. T ap into the professional possibilities of the largest publicly traded energy partnership that features one of the most diversified cash flow streams in the midstream segment of the energy industry. With dynamic career opportunities and a creative and supportive environment, our unique midstream energy organization offers the chance to share and be recognized for your ideas. Join our team and increase your opportunities for success. The Senior Desktop Architecture Analyst or Desktop Architecture Specialist will be primarily responsible for 3rd tier technical workstation troubleshooting supporting our Desktop Support, Support Center, and Cyber Security groups. Other responsibilities include application certification, technology research, patch management, and project implementation. Key technical areas and tools: Configuration Manager, Intune, Autopilot, Application Packaging, Endpoint Automation, Workstation patching/3rd party patching, VMWare, ControlUp, Device driver updating, Ivanti. Responsibilities include, but are not limited to:

• This position will be the primary contact for issue escalation for Desktop Support, Support center and Cyber Security.
• Collaborate with employees, application owners, software developers, and venders to address any escalated user issues.
• Experience and use transparency to build trust with team members to achieve technology objectives around Windows 11.
• Application installation automation, documentation, testing, and reporting for applications.
• Automate and deploy settings, software, and updates to multiple workstations across a distributed network.
• Directly troubleshoot issues and work on challenging IT related projects in a professional ethical organization.
• Manage the workflow process through completion of software installation automation.
• This position is 100% onsite at our facility in NW Houston.

The successful candidate should meet the following qualifications:

• 2 to 7 years 2nd and 3rd tier application and workstation support experience with Windows client administration.
• Engineering or Petro-chemical industry experience preferred.
• Degree in MIS, CS, CIS, Electrical Engineering, Telecommunications, Computer Engineering, or related technical degree recommended.
• Experience supporting Dell and HP business class workstations.
• Recent endpoint focused certification preferred but not required.
• Write, use and test PowerShell scripts for automation.
• CM/Intune/Admin Studio/Ivanti/App Deploy toolkit /MSIX package and patch deployment experience a plus
• Active Directory experience with Users and Computer, security, group policy, and DFS-R
• Good verbal and written communication skills and ability to share or train IT personnel on new technologies and processes.
• Able to multitask and work to deadlines