Analyst Systems IT at Medline Industries - Transportation & Operations

Job Summary

The Systems Analyst role collaborates with business partners and application development teams to deliver and maintain required technology solutions. They are responsible for updates to applications / technology platforms, setting up monitoring, responding to issues, troubleshooting and general maintenance of the systems.

They will act as the liaison for various IT (Information Technology) infrastructure, security, and development teams. They will also be addressing any requests, inquiries, and escalations from customers, help desk, or business partners.

Job Description

MAJOR RESPONSIBILITIES:

• System Analysis and Administration: Collaborate with business partners and application development teams to build, refine, test, secure, and debug system capabilities as needed. Author and maintain system and process documentation (such as workflow charts and diagrams, and system specifications). Conduct peer reviews and provide guidance to other team members as needed.

• Monitoring and Support: Collaborate with infrastructure and application development teams to design an effective system monitoring & alerting plan. Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them. Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk. Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests. Conduct root-cause analysis for system related incidents. Facilitate root-cause analysis for incidents related to infrastructure or other externally managed dependencies.

• Infrastructure and Compliance: Ensure all software and infrastructure components have the required patches. Plan and deploy updates along with partner teams as needed. Contribute to system compliance audits (Ex: HITRUST). Create and maintain proper standard operating procedures as needed.

• Release Management: Understand and adhere to IS change management policies. Identify and execute best practices to ensure a streamlined, reliable deployment and a streamlined, reliable roll-back process.

MINIMUM JOB REQUIREMENTS:

Education:

• A bachelor's degree in computer science or related field.

Certification / Licensure:

• None required.

Work Experience:

• 3+ years of experience in analysis, configuration and development on relevant platforms.

Knowledge / Skills / Abilities:

• 2+ years hands-on development experience with desired programming languages and database tools

• 1+ year in an operations role providing production support for large enterprise grade applications.

• Strong analytical skills to understand business goals and design appropriate solutions.

• Understanding of software development lifecycle, as well as Agile software development methodologies.

• General awareness of web and cloud technologies, differences between SaaS, PaaS and on-premises hosted system deployments.

• Excellent verbal and written communication. Able to articulate technical information in the language of the audience (business leaders vs technical personnel).

• Strong interpersonal and relationship management skills.

• Ability to work independently as a self-starter, and within a team environment.

Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click

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Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page

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Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.