Annual Support Associate - Princeton University

Reporting to the Manager of Individual Giving, the Annual Support Associate is a development administrative professional. The Annual Support Associate will be responsible for all membership gift processing, including accurate and timely membership data entry and fulfillment; updating and maintaining membership records; generating the mailing of all membership renewal and appeal letters; providing excellent customer service via phone and email to current and prospective members; and assisting the manager with all membership communications, including acknowledgment letters.

The annual support associate will assist with and/or coordinate benefit fulfillment activities and events; field membership-related inquiries in writing, by phone, and in person; and, in collaboration with the Manager of Individual Giving and the Development Operations team, identify current and potential members with capacity for increased giving. 

This position will assist the Manager with the Museum’s annual appeal campaigns, including all related mailings and digital strategies, gift entry, and acknowledgments. 

This is a one year term position with benefits and the possibility of extension.

About the Museum:

With a collecting history that extends back to 1755, the Princeton University Art Museum is one of the leading university art museums in the country, home to collections that have grown to include more than 115,000 works of art ranging from ancient to contemporary art and spanning the globe. Committed to advancing Princeton’s teaching and research missions, the Museum also serves as a gateway to the University for visitors worldwide. The Museum currently presents exhibitions in its two downtown venues (Art on Hulfish and Art@Bainbridge) and is touring collections exhibitions nationally and internationally. When the Museum opens its dramatically reconceived building, scheduled for spring 2025, it will initiate a new exhibitions program with annual exhibitions on-site and on tour.

CONTENT MANAGEMENT

Ensures membership information is accurate and up-to-date within the databases, including the creation and/or updating of donor records; coordinates with the Museum's business office and Development Operations team as well as the University's Office of Gift Records to confirm all membership gifts are processed correctly; responsible for managing all monthly membership renewal and appeal mailings, generating and mailing membership cards and acknowledgment letters on a weekly basis; performs database queries to create membership and annual gift reports. Helps manage member email communications, including event invitations and content creation for the monthly newsletter.

ADMINISTRATIVE

Responsible for managing all aspects of membership and annual appeal campaign gift processing using the Museum's Altru database.  Works closely with the Managers of Individual Giving and the Development Operations team to ensure best practices, accuracy, and, data integrity in the use of the Altru database and other platforms used by the development team.

Responsible for tracking membership renewal, upgrade, and acquisition timelines and ensuring that all solicitations as well as acknowledgments are timely.  Provides all levels of administrative support necessary in the rebranding and expansion of the Museum’s Individual Giving programs and provides support as needed to the Manager of Corporate Relations.

CUSTOMER SERVICE AND COMMUNICATION

Assists the Manager of Individual Giving in responding to donors and potential donors inquiries, and in providing timely and exceptional customer service in writing, by phone, and in personal interactions.  Attends Museum, University and community public events to promote membership.

EVENTS

With the Manager of Individual Giving, executes all member acquisition and benefit fulfillment events. Provides administrative support and on-site support for the Museum's fundraising events and events for other donor constituencies as needed. Responsibilities include preparing invitation list, accepting and managing event RSVPs, and tracking this information through Altru.  Participates in Events Team meetings as necessary.

Essential Qualifications:

• Minimum of  high school diploma and three  years of professional administrative experience.
  
• Experience with paid membership programs and handling and processing gifts.
  
• Demonstrated mastery of Altru or similar database system, including constituent and batch entry, and advanced skills including query, export, and mail merge.
• A high level of technical skill and database expertise; must enjoy working with data and numbers and have a keen understanding of how to manage a complex relationship-based database.
• Proficient with Microsoft Office, especially Excel and Word.
• Must have strong verbal and written communication skills, meticulous attention to detail and data input, and strong decision-making and problem-solving skills.
• Must be mission driven, with the ability to manage specific responsibilities while providing support for multiple projects and priorities; must be trustworthy and diplomatic.
• Excellent judgment, tact, customer service, and relationship building skills with a broad range of people within and outside the institution. Personable and flexible.

Preferred Qualifications:

• Bachelor’s degree.
  
• Prior experience in a cultural or other nonprofit institution.

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS