Answering Service Specialist | After Hours - Chesapeake Urology

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Knowledge, Competencies & Skills:

Strong analytical and critical thinking skills.

Advanced knowledge of Medical Terminology.

Knowledge of Urology preferred.

Excellent customer service skills.

Ability to work independently.

Superior written and verbal communication skills.

Proficient computer software and database skills.

Strong attention to detail.

Ability to quickly ascertain and implement new product/process information. 

Ability to multi-task and work in a fast-paced, high-volume environment.

Ability to type a minimum of 40 words per minute.

Tech Requirements for the Job:

High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools.

Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls.

Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems.

Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance.

Direct Reports:                                   

N/A.

Travel:

This position does not require travel.

Physical Requirements for the Job:

Regularly required to sit and stand for extended periods.

Involves standing, sitting, walking, bending, stooping, and twisting.

Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.

Occasionally lifts and carries items weighing up to 25 lbs.

Equal Opportunity Employer: United Urology Group and its affiliate practices are an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment background check.

Actual compensation offered to candidates is based on work experience, education, and/or skill level.