Apache Market II Supervisor - Apache Casino Hotel

Minimum Qualifications

• High school diploma or GED


• One year of retail store experience that includes strong customer service orientation, handling and counting large amounts of cash, utilizing currency and coin counters, and working in a fast-paced environment while maintaining accuracy


• Skills and abilities to work with personal computers, point of sale systems, safety equipment, etc.


• Knowledgeable in sanitation, guest service, cash control policies, practices and protocols


• Strong written and oral communication skills, with the ability to read and interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Essential Functions

• Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times.


• Assist in the following:
  • Control of day-to-day processes in the store such as display of goods, allotting duties to the team members and managing shift numbers, supervising, training new team members, etc.
  • Product inventory reorder based on pre-set threshold levels
  • Advertising; and setup and organizing sales and promotional displays as instructed by the C-Store Director
  • Forecast of future budgeting and staffing needs based upon information supplied. Understand and implement departmental objectives, standards, guidelines and budgets to maximize the revenues at the facility level
  • creation of daily, monthly and quarterly sales revenue reports through Excel spreadsheets and various revenue reporting systems at facility level for reporting P/L for the C-Store
  • forecast of future sales based on industry, market, and seasonal promotions at a facility level to generate growth for the C-Store
  • management of team member development, and job performance including but not limited to team member scheduling, annual evaluations, team member development, and performance management


• Assume a role of authority as necessary; set an example for team members, delegate responsibility and empower team members to make decisions; provide constructive feedback


• Responsible for all financial transactions at the C-Store


• Help in the design of policies and strategies which will attract customers and increase profits


• Work effectively with peers, team members, and regulatory agency personnel


• Attendance at monthly strategic planning meeting


• Perform other related duties as may be assigned

• Understand and comply with the Eye, Hi, Goodbye program.


• Regular attendance is required.

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations


• Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift


• Understand and comply with the Eye Hi Goodbye program


• Competency to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records


• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members

• Aptitude to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify areas of opportunity and set and monitor self-development goals


• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs


• Capability to remain open-minded and change opinion on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying team member and guest needs


• Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise


• Maintain high standards despite pressing deadlines; produce accurate work product; test new methods thoroughly; reinforce excellence as a fundamental priority


• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly


• Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce


• Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others


• Act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices


• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members


• Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephone

Physical Demands and Work Environment

The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions.

While performing job duties the team member stands for prolonged periods, and uses hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member also sits, walks, climbs or balances, and stoops, kneels, crouches, or crawls. The team member must occasionally lift and move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and for