Apartment Maintenance Manager - New Luxury Acquisition - AIR Communities

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

AIR Communities is preparing for Growth and future hiring needs for a potential new asset in the Boston area!  If the opportunity matches your experience and interest, submit your application today!  Our recruitment team will review and be in touch.

Contingent upon the successful closing of the management agreement for this asset, AIR Communities is hiring an Apartment Service Manager for a 200+ unit Luxury property near Downtown Boston! 

AIR offers a competitive annual salary, quarterly bonuses, and an opportunity to live on-site. 

AIR Communities uses industry leading technology for a modern approach to maintenance so our Maintenance Teams can help as many residents as possible each day. Whether you are turning an apartment to create the perfect move-in experience for new residents or resolving service requests to ensure that our current residents feel at home, every day is filled with new challenges.

A bit more about what you’ll do…

• Lead and develop a team of 1+ direct reports
• Provide exemplary service to residents and team members
• Manage all aspects of property maintenance which includes vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests
• Communicate property maintenance and capital needs to management and ensure maintenance and capital needs are addressed
• Ensure property follows / in compliance with AIR operating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & Safety
• Manage budget efficiently to maximize return on investment while maintaining highest level of quality and customer service

• At least 3 years of experience with technical maintenance and facilities management ideally in property management or similar industry (hospitality, retail, restaurants etc.)
• 1-3 years of experience leading a team of people in customer service and asset maintenance

As an AIR Service Manager you must have:

• A reliable mode of transportation
• Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month)
• Comfort with physical activity as you must be able and willing to move heavy equipment and machinery
• Ability to read, write, and speak English

The most successful AIR Service Managers are:

• Passionate about team building
• Strong with mechanical aptitude
• Solution-focused
• Practical
• Motivated
• Customer service oriented
• Highly organized
• Great trouble-shooters
• Experts on attention to detail

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

• Expected pay rate of $80,000 – $95,000. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Service Managers/Technicians who excel can earn up to $1,500 in quarterly Customer Service Satisfaction bonuses.
• Options to live on-site, rent free, at the apartment community you are working (certain exclusions and taxes apply, and an application is required).
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 401(K), Employee Stock Purchase Plans, tuition assistance program, commuter benefits, and pet insurance.
• Paid time off including vacation, holidays, sick time, and wellness bonus days.
• Up to 100% reimbursement for job-related certifications and licenses.
• Paid parental leave of up to 16 weeks.
• Consumer discounts on various products and services.
• 15 hours of paid time annually for community service.
• Opportunities for professional development and career growth.

Application Deadline:  The initial deadline for applications is Wednesday, September 11th. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.