Application Analyst - The Custom Group of Companies
New York City, NY 10017
About the Job
Experience
- Proven experience as an Application Analyst or in a similar role.
- Proficiency in Microsoft Office Applications 365 (Excel, PowerPoint, Word, Outlook)
- Strong critical thinking skills with the ability to troubleshoot and resolve technical issues.
- Ability to multitask effectively and manage multiple priorities.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Diligence and good people skills.
- Basic experience in operations management.
- Provide daily support and troubleshooting for software applications used across the organization.
- Maintain and update all phases of the monitoring set-up process using various systems and applications such as (MATS, PIMS, and informatics ticketing system), and applications such as Excel and REDCap.
- Monitor the Support Email inbox and manage incoming emails accordingly.
- Assist in problem solving, troubleshooting techniques and issue resolution.
- Provide 100% service to both clinical research staff and external monitors and auditors involved in request, setup, and training processes.
- Function as the liaison between HR, Helpdesk, and the Health Informatics Team during monitor and auditor configuration setup.
- Assist in training end-users on application functionalities and best practices when requested.
- Experience with REDCap or similar applications.
- Background in clinical research or related fields.
- Adaptive learner with the ability to adjust to and master new software and systems.
- Experience working in a highly regulated environment. Clinical Research, Banking, etc.
- Experience and ease with working and learning new programs (REDCap, SPOT, etc. )
- Ability to work with external and internal customers, HR, Informatics, Clinical Research, Compliance, etc.
Source : The Custom Group of Companies