Application Analyst - LanceSoft Inc
West Hills, CA 91307
About the Job
Title – Application Analyst
Location – West Hills, CA 91307 (Local is highly preferred but candidates traveling on an all-inclusive rate will be considered)
Duration – 1 year contract to start with
Shift: Shift: M-F 8-5, Weekend on-call is needed upon request
Pay Rate: Ranging between $72/hr. - $75/hr. on W2
JOB SUMMARY
Under the direction of the Application Production Support Manager, provide responsibilities for the day-to-day 24x7 IT services at facility, which may require a technician to travel to onsite to perform the job duties. The support on technologies including endpoint devices software and hardware install. Application troubleshooting skill on the endpoint device and server side is required. Able to coordinate with Clinical Engineering (aka BioMed) staffs for any devices related issues.
Operational Support; Problem Resolution; HW/SW Installation
Customer Service
Training and Documentation
SKILLS, KNOWLEDGE AND ABILITIES
Employee Benefits:
At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
EEO information
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
NIT001
Location – West Hills, CA 91307 (Local is highly preferred but candidates traveling on an all-inclusive rate will be considered)
Duration – 1 year contract to start with
Shift: Shift: M-F 8-5, Weekend on-call is needed upon request
Pay Rate: Ranging between $72/hr. - $75/hr. on W2
JOB SUMMARY
Under the direction of the Application Production Support Manager, provide responsibilities for the day-to-day 24x7 IT services at facility, which may require a technician to travel to onsite to perform the job duties. The support on technologies including endpoint devices software and hardware install. Application troubleshooting skill on the endpoint device and server side is required. Able to coordinate with Clinical Engineering (aka BioMed) staffs for any devices related issues.
Operational Support; Problem Resolution; HW/SW Installation
- Respond in a timely manner to “high” or “urgent” priority service requests, incidents, or outages to meet departmental SLA’s.
- Ensure to make changes in the IT environment adhere to IT Change Management process.
- Participate in implementing new technology at the facility, including staff preparation and training change management and development of new IT standards.
- Troubleshoot & identify hardware and software problems for networked components and workstations.
- Correct problems or arrange and oversee correction of problems with in-house resources or outside vendors.
- Assist in monitoring, diagnosing, troubleshooting, and optimizing application components as necessary to resolve problems and improve quality and performance.
- Assist and execute disaster recovery procedures as required.
- Coordinate on-site device integration application hardware/software installations
- Install, test, and evaluate hardware and software as necessary.
- Make certain Service Requests, Catalog Tasks, and Incidents are opened, updated, and resolved based on our department OLA.
- Make certain that IT Configuration Items in Service-Now Configuration Module Database are updated and accurate.
- Check open tickets to ensure problems are being addressed, updated, and resolved in a timely fashion.
Customer Service
- Provide a high level of customer satisfaction
- Provide concierge-type service (e.g. Desktop) as needed
- Provide hands-on training to clients and departments for applications and endpoint devices
- Interact with customers in a courteous, respectful manner.
- Respond to customer requests and needs in a timely fashion.
- Provide technical expertise advising customers on solutions to their technical issues and/or challenges.
- Communicate technical information to customers in a manner that is easy for the customer to understand.
- Identify communications gaps, and work to develop and implement corrective actions
Training and Documentation
- Create, update and follow all documentation for technical services such as but not limited to standard operating procedures (SOP’s), KCS articles, support policies, and procedures, and disaster recovery procedures.
- Document include implementation procedures, support policies, and procedures and disaster recovery procedures.
- Participate, as appropriate, in industry-wide conferences, education projects, and user groups.
- Attend technical classes and departmental cross-training to enhance Endpoint, IT Network, and IT Facilities skill sets as needed to perform necessary job duties
- Complete assigned training provided by management
- Utilize Endpoint procedures and practices to ensure best practices.
SKILLS, KNOWLEDGE AND ABILITIES
- Required Experience: The candidate must have experience with GE Carescape gateway application. Must understand hospital inpatient monitoring workflows with EMR system.
- Looking for candidates with device integration experience.
- Understanding of clinical and business applications such as, but not limited to (GE Health, Welch Allyn, Capsule and HillRom NurseCall). Install, replace, and configure medical device integration equipment and software in patient care areas.
- Coordinate with patient care staff to resolve device integration issues.
- Understanding Capsule SmartLinx, Welch Allyn Connex and GE Health Carescape Gateway software is definitely a plus, not required.
- Understanding of Networking and Active Directory
- Knowledge of Microsoft Windows operating systems, such as but not limited to (Windows 10, and Window Server 2019 and above)
- Understanding of project plans, presentations, procedures, diagrams, and other technical documentation
- Understanding of HTTP, HTTPS, IPV4, POE, DNS, DHCP, WINS, and TCP/IP
- Ability to work independently with minimal supervision as well as in a team environment
- Ability to follow escalation procedure within IT Operations
- Establish standards and procedures for best practices, enabling commitments to established SLA’s.
- Ability to research and test new technologies and processes
- Demonstrate the ability to develop creative solutions to complex problems
- Ability to prioritize, organize, and execute work assignments
- Ability to communicate the status of various systems to management and support personnel
- Ability to skillfully react to a fluid and constantly changing work environment.
- Ability to train, delegate and review the work of staff members.
- Knowledge of desktop ticketing system (ServiceNow)
- Strong technical abilities with excellent communication and interpersonal skills
- Knowledge of VPN remote software and RDP configuration
- Understand ITIL overview and tier structure support using a ticket tracking system
- Knowledge of virtualization technologies such as but not limited to (VMWare)
- Knowledge of IT Security applications such as but not limited to (Imprivata, DUO)
- Must have a valid driver’s California license, have reliable transportation, and drive to sites as needed
- Knowledge of Knowledge-Centered Service principles and best practices
Employee Benefits:
At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
- Four options of medical Insurance
- Dental and Vision Insurance
- 401k Contributions
- Critical Illness Insurance
- Voluntary Permanent Life Insurance
- Accident Insurance
- Other Employee Perks
EEO information
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
NIT001
Source : LanceSoft Inc
