Application Developer (ITSM) - Ledgent Technology

Core Responsibilities & Duties

• 5+ years of experience working with IT Service Management tools.


• Experience with the customization and development of ITSM (ServiceNow, Cherwell, Remedy) applications, including Incident Management, Change Management, Problem Management, and Service Catalog.


• Support coding, unit testing, and integrating new features into the ITSM platform.


• Help configure and set up the ITSM instance, write custom scripts, and automate environment deployment and validation tasks.


• Configure the development instance, ensuring data and code separation between environments with Scoped Applications and Application Data Protection.


• Assist in implementing core modules such as transaction processing and reporting, utilizing Script Includes, Business Rules, and UI Policies.


• Contribute to building custom applications using Server side scripting (specifically PowerShell, VBScript, etc.)


• Assist in resolving issues identified during User Acceptance Testing (UAT) and optimize code based on performance feedback.


• Support final deployment efforts, ensuring the production instance is fully configured and functioning correctly.


• Participate in new feature development, bug resolution, and enhancement of existing modules within the platform.


• Experience with ASP.net and SharePoint.


• Preferred Experience Adobe AEM forms design and customization, and integration of AEM forms into an ITSM package.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.