Application Support Specialist at TEKsystems

Role: Application Support Specialist

Length: 12-Month Contract

Location: Boston, Massachusetts

Workplace: Hybrid (1-Day Per Week On-Site)

Seeking an Applications Support Analyst. The candidate will be responsible for learning the applications supported, level 2 & 3 user support, minor programming tasks, extensive pre-release testing, and other support tasks for enterprise-wide applications. These include but are not limited to applications that track vehicle maintenance, known as Maintenance Control and Reporting System (MCRS2); facilities and Maintenance of Way, known as Trapeze EAM; and the application that supports warehouse and stockroom activities, called Inventory Data Collection System (IDCS).

Duties and Responsibilities

Learn off-the-shelf applications largely via self-study, both from the users’ perspectives and the IT perspective

Learn the business process, how it is reflected in the application use, and the supporting database table structure

Write and test reports utilizing Crystal Reports, SQL language, Tableau or other query tools

Work with users to resolve tiers 2 and 3 application or technical problems

Work with users to define business requirements; prepare detailed specifications for functionality requested

Design/implement proof of concept

Implement processes within the application

Produce succinct production documentation or job aide as required

Perform application testing on enhancements, upgrades, or modification projects

Train users on application functions, features and operations

Minimum Experience and Required Skills

Four (4) years of experience in information systems programming and analysis including design, development, and implementation

Three (3) years of experience working with relational databases (Oracle or Microsoft SQL Server)

Three (3) years hands-on experience writing SQL queries with multiple tables

One (1) year experience working directly with the end users

Effective organizational and analytical skills

Programming experience

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.