Application Support Technician - Pacific Office Automation

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

The Application Support Technician is responsible for installing and troubleshooting Pacific Office Automation's managed print services software (Meter Services). In this position you will work with a wide range of external clients, contract administrators and sales representatives. We are looking for candidates who are technically minded, have good follow through, are team players and excel at customer service.

Key Skills

• Able to take initiative and/or work independently
• Proactive thinking and problem solving
• Comfortable working on the phone
• Comfortable working on computers
• Customer service skills
• Organization and task management skills
• Attention to detail

Responsibilities:

• Assisting external clients by software restarts and installs efficiently and in a timely manner.
• Assisting internal and external customers with support questions and software troubleshooting.
• Providing account information to clients and account representatives
• Working with software development team
• Documenting day to day activities in company ticketing (CRM) software
• Performing software maintenance and updates

Requirements:

• Associates degree or higher with at least 1 year of customer service experience
• Professional work ethic
• Strong customer service skills and great phone etiquette
• Basic understanding of database concepts
• Good understand of networking concepts
• Good understanding of Microsoft Windows
• Experience with MS-Office products (Outlook, Word, Excel, etc.)
• Ability to work independently and also in a dynamic team environment
• Microsoft SQL experience a plus
• Windows Server experience a plus

Benefits

• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA programs
• $19-21/hr DOE

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

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