Applications Engineer - JBT Corporation
Middletown, OH 45044
About the Job
Overview ...:
Purpose:
Providing technical expertise & support to the sales team and customers; ensuring individual customer requirements are met
- Support in quoting of new opportunities in cases of non-standard equipment (multiple assets)
Key Accountabilities:
Overarching
- Identify and clearly communicate the customer value of JBT products to customers and sales teams
- Ensure customer requirements and needs are fully understood and accurately translated into product requirements
- Develop and maintain deep technical knowledge of the JBT products which they are responsible for incl. their relationship to other product lines
- Train account managers on new products and features to ensure they are well equipped to consult customers
- Prepare & deliver technical presentations & demonstrations to customers
Sales Process:
- Support of Account Manager and Business Development Manager in responding to technical queries and providing detailed product knowledge (esp. regarding price estimation)
- Run tests with customers; estimate additional cost and effort in cases of complex quotes (adaptations, non-standard installation)
- Coordinate with Sales, Engineering, and Manufacturing teams to ensure product specifications and project timelines meet customer expectations
- Conduct site visits jointly with responsible account manager for equipment layout creation and quote completion
Required Capabilities:
- Qualifications
- 5+ years experience in technical sales support role, engineering, or related field
- Experience in food processing or industrial goods manufacturing industries
- Degree in relevant discipline (e.g., engineering, business)
- Technical knowledge and expertise account planning
- Comprehensive understanding of the technical aspects of JBT products and their applications in the industry
- Expert knowledge of the industry's technical standards and regulations
- Deep understanding of the customer's product requirements
- Innovation-driven mentality with strong motivation to meet (or exceed) customer expectations through optimal technical solution delivery
- Ability to think strategically and holistically, identifying long-term opportunities and focusing on value creation for the customer
Interaction & Interpersonal Skills
- Ability to translate complex technical details into accessible information for non-technical stakeholders
- Strong communication skills to effectively collaborate with customers, engineers, & ops
- Ability to troubleshoot and provide solutions in real-time during customer interactions
Decision Rights
Owns
- Set price requirements
- Approve technical specifications
- Adapt JBT products to customer requirements
Influences
- Product development decisions
- Sales strategies through technical advisory
KPI's & Targtes
Share of JPT products of total distributer revenue, CSAT
Source : JBT Corporation