Applications Support - ITech Recruiting

First Line Support AnalystA position exists for an experienced administrator to fill a First Line Support Analyst within the Customer Support Group.The candidate must have a minimum of 3 years customer service and administration experience. Responsibilities:• Logging of customer support calls received via telephone or e-mail• Administration of royalblue financial’s HelpDesk static data and reports• Production of support statistics• Support call monitoring • General support administration Skills Sought:We are looking for outstanding individuals that posses the following essential skills:• Excellent interpersonal and communication skills• Ability to work under pressure• Good attention to detail• Ability to use their own initiative• Excellent Time Management and Organisation Skills• IT Literate• Financial Market’s knowledge would be advantageous.The successful candidate will have the opportunity to learn about the technology used by the trading system products and gain exposure to IT Application Support.