Appointment Setter (On-Site) - Rite Window

Rite Window (a division of Renuity) is hiring immediately for Appointment Setters to join our call center team in Woburn, MA! If you are dedicated and hardworking and you are looking for a career opportunity where you can grow and be developed, don't wait! You don't want to miss out on this opportunity to join the premier home improvement company in the Northeast! 

What Can We Offer You: 

• Competitive hourly wage based upon experience between $20-22/hr plus uncapped commissions
• Full Time benefits, PTO, 401K 
• Receive world-class customer focus, experience, and sales trainings! 
• Work with a team of talented, professional, and fun individuals who enjoy what they do 
• Learn how to set goals, manage time, and communicate with skill 
• Career development opportunities with clear career pathing 

What You'll Do:

• Answer incoming calls and provide excellent customer service to warm generated leads - NO MORE COLD CALLS!
• Communicate with customers to ensure quality appointments are issued to sales representatives
• Provide accurate information about products and services
• Schedule, reschedule and dispatch appointments as needed
• Resolve customer inquiries and complaints in a timely manner
• Maintain customer records and update customer information in the customer service database
• Identify and escalate priority issues to the appropriate personnel
• Provide feedback on the efficiency of the customer service process

What You'll Bring:

• Previous experience in a call center environment
• A background in customer service roles
• Excellent computer and phone skills with attention to detail 
• Positivity, Flexibility, Determination and a persuasive personality 
• High energy and willingness to learn 
• Must be tech-savvy and familiar with data entry and Microsoft Office
• Weekend availability required

Individuals with experience in the following roles are encouraged to apply:

• Call Center Agent
• Appointment Setter
• Customer Service Representative
• Dispatch Coordinator
• Confirmations Specialist
• Customer Care Specialist

Rite Window provides the following inclusive hiring information:  We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.