Apprenticeship Services Manager at CareerSource Broward

Apprenticeship Services Manager

• EXEMPTION STATUS: EXEMPT
• SALARY: UP TO $50,000 PER YEAR

Essential Responsibilities and Duties:
Work with industry, educational, and other identified stakeholders to develop Pre-
Apprenticeships and Registered Apprenticeship Programs (RAP) and identify newly
Registered Apprenticeship Programs that meet industry needs.
Work with employers or potential sponsors to begin building the standards of apprenticeship
programs in preparation for referral to the FLDOE Apprenticeship Training Representative
(ATR).
Compile an inventory of local RAPs and pre-Raps using State and Federal RAP data,
including programs and employers actively seeking new apprentices.
Using leads generated through Apprentice Florida campaigns, retrieve apprentice leads
from the CareerSource Florida brand portal to engage prospective apprentices and
employers.
Develop and execute an outreach plan to educate employers, job seekers, and other
stakeholders in the community about the merits of RAPs.
Serve as liaison and provide technical assistance for grants through the Workforce
Innovation and Opportunity Act (WIOA).
Identify pathways to connect and align to performance elements in sectors of focus for
registered apprenticeships.
Assess and prioritize program needs while setting specific goals and objectives for resource
development and operation requirements.
Identify process delivery improvements, industry engagement activities,
outreach/communications mechanisms, and newly developed training programs to achieve
or exceed metrics within the registered apprenticeship programs.
Review and update the Business Outreach Professional Development Tool Kit for
Apprenticeships and coordinate training for the employer outreach team.
Convene targeted sector business representatives and community stakeholders to facilitate
discussions and exploration of the expansion of registered apprenticeships
Manage all administrative functions of assigned programs by local, State, and Federal
guidelines.
Develop and implement appropriate program guidelines, processes, and procedures for
project deliverables.
Provide ongoing technical assistance, consultation, and expert advice to
providers/contractors and staff to assist them in meeting or exceeding local and State
performance measures.
Oversee the performance goals and objectives of providers/contractors to ensure that
programs are meeting established goals. Conduct contractor site visits, provide training and
technical assistance, review and monitor files, and maintain ongoing communications with
program providers. Provide written corrective action to contractors when necessary.
Monitor and evaluate goals and performance standards. Recommend strategies to improve
and enhance performance. Analyze systems and make continuous improvement
recommendations so providers can meet or exceed program outcomes. Verify that
contractors comply with contracts and federal, state, and local regulations.
Represent CareerSource Broward (CSBD) in investigating and resolving client issues and
other matters of significance. Represent the agency in handling complaints, arbitrating
disputes, and resolving grievances associated with assigned program providers.
Research programmatic issues as necessary. Analyze data generated by State database
systems.

Review and analyze contractor invoices on time. Determine trends and variances in
relationship to the contract language and budget. Develop action plans to resolve problems
as a result of variances. Assist with processing contract modifications if necessary.
Coordinate activities with other CSBD departments, such as CSBD’s Quality Assurance
Department, to ensure timely monitoring and review of programs.
Developed and monitored internal processes to ensure efficient processing of contracts and
invoices at CSBD Main Office. Provide routine review of program policies and procedures to
maintain and improve efficiencies.
Develop expertise in assigned subject matter, such as the Workforce Innovation and
Opportunity Act (WIOA). Stay abreast of assigned subject matter changes and assist CSBD
and providers’ staff with your expertise as needed.
Conduct outreach to local employers, present to various community groups, and participate
in periodic meetings as assigned.
Respond promptly when returning telephone calls and replying to correspondence, emails,
and faxes.
Communicate courteously and professionally with coworkers, management, staff, clients,
and the general public.
Conform with and abide by all regulations, policies, work procedures, and instructions.
Act as liaison between CSBD and the federal, state, and local entities responsible for
administering the funded programs and grants
Prepare weekly, monthly, annual, and biannual reports as required.
Review and analyze proposal requests, make recommendations, and assist with contract
negotiations and renewal processes.
Education and Knowledge Required:
A Bachelor's degree in business administration, social sciences, or related field is required.
Two years of experience managing and facilitating registered apprenticeship programs or
relevant workforce system experience is necessary.
In-depth knowledge of WIOA regulations and laws, as well as knowledge of effective
business-to-business practices, are a plus.
The incumbent must be experienced and demonstrate strong oral and written
communication skills since the position requires significant report writing responsibilities.
Effective presentation and public speaking skills are also required.
Must be proficient in all Microsoft Office applications and possess extensive Word and Excel
skills, the ability to utilize state workforce development databases, and the ability to use the
Internet to conduct research and obtain data.
The ability to analyze data, problem solve and understand complex situations, and establish
and maintain effective working relationships with other employees at all levels and the
general public are required.
Familiarity with local economic conditions, social service agencies, and geography is
required.
Individuals must possess a valid Florida driver’s license and have access to reliable
transportation.

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