Architecture/Design/Development - Systems Engineer III - Varite, Inc
Chicago, IL 60601
About the Job
Job Description:
This is Onsite
Location: Chicago IL
Installing and configuring computer hardware, software & peripherals
• Manage user accounts as needed, including permissions and access controls.
• Providing technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 10/11).
• Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
• Providing support to growing mobility platform (iOS, Android and windows-based platform).
• Providing support for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, OneDrive, etc.)
• Providing support related to Remote Connectivity, VPN(s) remote environments, remote apps, etc.
• Providing support for Mobile Device Management Platforms (Intune)
• Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.
• Deliver and achieve high quality support and service level
• Document and maintain accurate records of incidents and resolutions.
• Assist other IT teams, acting as the local "hands and eyes” in resolving IT technical issues.
• Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.
• Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions
• Manage and track IT assets, including computers, peripherals, and other equipment.
• Assist in the procurement process for new equipment and software
• Work closely with other IT team members and departments to resolve complex issues and implement new solutions
• Create/Update/ Manage knowledge articles
• Responsible for office movements/decommission/setup.
USI01 OREGON R SYSTEMSENGINEER. Systems Engineer Candidate provides technical advice to personnel. This position also requires superior customer service skills, which include communication, collaboration, follow-through and proactive problem solving, resulting in a high level of customer satisfaction. The Systems Engineer duties and tasks are standard with some variation. The ability to recognize deviation from accepted practice is required. He/She should display understanding of roles, processes, and procedures. Normally this position will receive general instructions on routine work, and detailed instructions on new assignments. This position performs moderately complex problem solving with some assistance and guidance. The Systems Engineer should complete their own tasks, primarily, independently within defined polices and procedures. Requires 1-5 years experience in a technical support environment. Attainment of one or more IT related certifications. Working knowledge of PC/laptop hardware architecture. Working knowledge of DOS/Windows suite and LAN composition. LAN experience with Ethernet technology. (10base2, 10baseT, 100baseT), Protocol experience including TCPIP, IPX/SPX, NetBios, and experience with dial-up technologies. "
This is Onsite
Location: Chicago IL
Installing and configuring computer hardware, software & peripherals
• Manage user accounts as needed, including permissions and access controls.
• Providing technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 10/11).
• Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
• Providing support to growing mobility platform (iOS, Android and windows-based platform).
• Providing support for Microsoft Office 365 / Windows 365 platforms (Office, Teams, SharePoint, OneDrive, etc.)
• Providing support related to Remote Connectivity, VPN(s) remote environments, remote apps, etc.
• Providing support for Mobile Device Management Platforms (Intune)
• Ensure effective escalation management and resolution to all field support issues working with cross-functional teams.
• Deliver and achieve high quality support and service level
• Document and maintain accurate records of incidents and resolutions.
• Assist other IT teams, acting as the local "hands and eyes” in resolving IT technical issues.
• Manage and resolve incidents reported by users, ensuring minimal downtime and disruption.
• Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions
• Manage and track IT assets, including computers, peripherals, and other equipment.
• Assist in the procurement process for new equipment and software
• Work closely with other IT team members and departments to resolve complex issues and implement new solutions
• Create/Update/ Manage knowledge articles
• Responsible for office movements/decommission/setup.
USI01 OREGON R SYSTEMSENGINEER. Systems Engineer Candidate provides technical advice to personnel. This position also requires superior customer service skills, which include communication, collaboration, follow-through and proactive problem solving, resulting in a high level of customer satisfaction. The Systems Engineer duties and tasks are standard with some variation. The ability to recognize deviation from accepted practice is required. He/She should display understanding of roles, processes, and procedures. Normally this position will receive general instructions on routine work, and detailed instructions on new assignments. This position performs moderately complex problem solving with some assistance and guidance. The Systems Engineer should complete their own tasks, primarily, independently within defined polices and procedures. Requires 1-5 years experience in a technical support environment. Attainment of one or more IT related certifications. Working knowledge of PC/laptop hardware architecture. Working knowledge of DOS/Windows suite and LAN composition. LAN experience with Ethernet technology. (10base2, 10baseT, 100baseT), Protocol experience including TCPIP, IPX/SPX, NetBios, and experience with dial-up technologies. "
Source : Varite, Inc