Area General Manager - Integrated Power Services

IPS is built on a foundation of strong leadership, guided by our shared values of safety, accountability, integrity, teamwork, entrepreneurial spirit, and customer-focus. As a senior leader at IPS, you’ll be able to shape strategic initiatives, inspire teams, and influence the future of our organization.

We are looking for servant leaders who have a action-oriented and committed to delivering unmatched customer and employee experiences. Your leadership will drive transformative projects, redefine industry standards, and leave a lasting legacy.

At IPS, you’ll find a platform for high potential growth, competitive compensation, and the opportunity to make a meaningful impact. If you’re ready to lead with vision and inspire innovation, apply now and become a key player in our journey to redefine success!

Responsibilities & Expectations: 

The Area General Manager is responsible for the overall performance of the Detroit (Melvindale) Service Center. This role encompasses Profit and Loss responsibility, leading the business unit to meet safety, operational, profit, sales, and customer KPI goals through the IPS operating system known as CIPS (Continuous Improvement Process Solution). The role includes managing and growing three key value streams: in-shop repair, new motor distribution sales, and field service. The Area General Manager will cultivate a culture centered around IPS values using a Servant Leadership approach, while also recruiting, developing, and engaging top talent.

This Area General Manager will maintain the momentum following our achievement as the 2024 IPS Service Center of the Year!

• Sales & Customer Service: Develop and implement sales strategies, direct execution for the Sales function, and ensure exceptional customer problem resolution to deliver an “Unmatched Customer Experience.”
• Operations: Oversee shop and field operations, including hiring, training, and evaluating employees. Design optimal organization structure and assess business performance against goals.
• Continuous Improvement: Lead the CIPS program implementation, promoting decision-making at the lowest level, and empowering employees to use data and visual management for waste reduction.
• Financials: Develop business strategies, annual operating plans (AOP), and tactical execution to achieve objectives. Monitor financial, sales, cost, operating, and customer service trends, making adjustments as necessary.
• Safety: Ensure compliance with HS&E requirements to protect employees, the public, and the environment.
• Quality: Develop and adhere to the IPS quality management system, ensuring compliance with ISO standards and industry/customer specifications. Drive adherence to standard work instructions and enhance the location’s systems.

Additional Responsibilities:

• Solve problems and overcome obstacles to achieve business goals.
• Communicate effectively with stakeholders, from Executive Management to shop personnel and customers.
• Collaborate with cross-functional teams and optimize resources.
• Analyze industry, market, and service center trends to address issues and seize opportunities.
• Demonstrate strong leadership, planning, organization, and resource management skills.
• Continuously learn and apply emotional intelligence to support team development.
• Leverage best practices to advance facility skills and knowledge.
• Analyze financial data to enhance operational and sales efforts.
• Apply organizational design principles to optimize structure and facilitate growth.
• Lead change initiatives and drive process excellence.
• Develop and maintain key customer relationships.
• Exhibit excellence in verbal, written, and presentation communication.
• Lead and develop effective cross-functional teams in a matrix organization.
• Manage the complex asset repair business with diverse customer segments and product lines.
• Embody IPS values and practice Servant Leadership to remove obstacles, develop the team, meet performance objectives, and drive business improvement.

Qualifications and Competencies: 

• BA/BS in Engineering, Supply Chain, Operations Management, Business, or a related technical degree. MBA and Lean Certification are considered a plus.
• 7 years in general management or operations within an industrial services business, particularly in rotating equipment.
• 3 years of Lean Manufacturing or Six Sigma problem-solving experience.
• 5 years managing large-scale projects.
• A total of 10 years in related disciplines.
• Background in motor repair and application is advantageous.
• Entrepreneurial self-starter with project management and prioritization skills.
• Proven ability to drive results and lead change initiatives.
• Strong technical acumen in managing complex asset repair businesses.
• Excellent communication, leadership, and team development skills.

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:  

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:  

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives 
• Tuition Reimbursement Program 
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP) 
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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