Area Group Sales Manager - SENTINEL

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

Pyramid Global Hospitality (“Pyramid”) is a leading hotel management company, operating in the US, Caribbean, and Western Europe. With portfolio revenues exceeding $3 billion, Pyramid manages 220 hotels, resorts, and conference centers, both branded and independent. The firm maintains offices in Boston (Headquarters), Cincinnati, Houston, and London. What really sets us apart from its competitors is our reputation as an employer. Professional growth is not just possible throughout the company but planned and encouraged. The Leadership Team at Pyramid consider team member development its priority, understanding that success is only achieved in a workplace where every contributor is respected and recognized. This is why we deliver superior results. In addition to competitive salary and bonus packages we also offer a comprehensive benefits program.
• Medical, dental and vision insurance
• Supplemental Medical insurance 
• Basic Life and accidental dismemberment
• Life insurance buy ups
• Employee assistance programs
• Competitive matching 401 k
• Pet insurance
• Hotel discounts program
• Paid time off

Come be a part of something bigger! 

Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectivenessthrough, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer: 

• Full Time employees have access to Medical and Dental insurance to fit your needs 
• Mosaic Learning Center (You can grow both personally and professionally through on-line webinars and self-study courses)  
• 401K match (Let us help you build your financial future) 
• Companywide Hotel Room Discounts (Who doesn’t love to get away?) 
• Paid Time Off 
• Employee Assistance Program (We are here to support you and your loved ones) 
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few 
• Many more! 

PRIMARY PURPOSE OF THE POSITION: 

The Area Group Sales Manager is responsible for meeting and exceeding sales goals primarily in the group market across all market segments. This position will focus on a sales plan and strategy, client development, managing key relationships, identifying new target markets and sales product with the goal of meeting and exceeding revenue goals. Additionally, Area Group Sales Manager will be responsible for identifying key market trends, and industry best practices in the wedding and social market. 

ESSENTIAL FUNCTIONS:

• Work with Area Director of Sales to determine annual sales call and revenue goals, develop and implement strategic sales plan to support goals. 

• Establish individual sales plans and goals for assigned market segments  
• Solicit and secure new business in assigned market segments to drive hotel group revenue
• Make outside sales, prospecting and telephone sales calls to venues, organizations and be established in all potential Group market segments. 
• Develop the existing customer base as well as acquiring new accounts to expand our account base for all three hotels. 
• Assists with the development, implementation, and management of group promotions in conjunction with overall sales and marketing plan. 
• Develop expertise in assigned Group markets. (i.e., expertise in the Corporate, Citywide convention blocks, Wedding/SMERF as well as other group markets and be established as a leader in the community) 
• Work with property Sales team and Area Pyramid Global Sales Team to develop and maintain knowledge of market trends, competition, and customers. Collaborate with teams for customer acquisition and retention.
• Participate in sales presentations, property tours, customer and business review meetings.
• Attend and participate in trade shows, conventions, and promotional events within the hotel, industry, and customer organizations. 
• Understand the competitive landscape and how to maintain leadership position given market and economic changes. Adjust sales plan and strategies accordingly.
• Conduct regular client visits, participate in industry events with other sales managers and ADOS
• Develop and maintain best practices, policies, and service initiatives to achieve optimal sales service and client retention. 
• Supervise and develop proposals and contracts to meet client needs, as well as financial goals. 
• Conduct site inspections for clients as necessary to secure business. 
• Attend pre-con and post-con meetings as needed. 
• Maintain daily communication and/or weekly reporting with management regarding potential new business, lost business, sales activities, customer, and operational issues. 
• Maintain accurate and timely account activities and relevant contact information in the properties Sales/Catering system per established standards. 
• Perform other duties, projects, and reports as assigned by the Area Director of Sales and Corporate Office as deemed necessary to the growth of the business. 

QUALIFICATION REQUIREMENTS: 

• Ability to manage sensitive, confidential information discreetly and professionally.  

• Ability to identify sales opportunities. 
• Excellent problem-solving and customer service skills, including the ability to problem solve without direct supervision. 
• Excellent time management and organizational skills 
• Excellent verbal and written communication skills 
• Strong ability to track actions and follow through on processes.
• Strong computer/technology skills; proficiency with Microsoft Office Suite
• Strong detail orientation: ability to set priorities, multi-task and meet deadlines.
• Understand the competitive landscape and how to maintain leadership position given to market and economic changes and ability to adjust sales plan and strategies accordingly. 
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy. 

EXPERIENCE/EDUCATION:

• Four-year degree and previous hotel experience preferred. High school diploma or general education degree (GED); or one to two years related experience/training; or equivalent combination of education and experience.
• Previous experience in a 4 to 5-star hotel along with knowledge of the quality and service expectations associated with the luxury market. 
• Requires a minimum of two years’ hotel sales experience within the group corporate market segment as well as strength in the local and corporate market. 
• Position requires some travel, both locally and out of state. Must have reliable transportation and possess a valid state driver’s license.
• Requires knowledge of advanced sales techniques & yield management. 
• Requires advanced customer service skills. 
• Delphi or other sales & catering software program experience preferred. 
• Multilingual skills are preferred but not required.