Assistant Community Association Manager / Administrative (SDCA2024-7674) - RealManage

Overview

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 26 states and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

Job Description:

Prestigious San Diego based Community Association Management Company is currently seeking a highly professional, intelligent, industrious, take-charge Assistant Community Manager to work in their Carlsbad office who will provide superior client service in a professional office environment.

Our philosophy is simple -- we aim to meet and exceed our clients' expectations and provide value through superior work product, sound advice and exceptional service.

The Assistant Community Manager partners with the Community Association Manager on a portfolio of various communities.

You must have excellent office management and computer skills and be able to gracefully juggle many different time-critical tasks at the same time. The perfect candidate will be positive, articulate, well organized, energetic, resourceful and detail-oriented with a "can do" attitude.

Essential functions of the job:

• Assist clients with problem resolution with a positive and helpful attitude
• Performing monthly inspections for those the community and sending compliance letters, as well as facilitating the architectural review process for the community
• Interacting with vendors who provide services to clients and their respective communities
• Generate work orders and provide follow through until task is completed
• Compose and generate newsletters
• Attend evening Board meetings & take minutes as recording secretary
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed
• Ensure that daily tasks and follow-ups are completed and documented
• Other general administrative duties as assigned

Qualifications

Required qualifications, skills, and abilities:

• At least three year's administrative experience (community association experience is a plus)

• Excellent customer service skills • Ability to retain new information

• Must present a positive and professional image for the organization

• Excellent written and verbal communication skills• Proficient in MS Office Suite • High level of integrity and ability to maintain confidential information

• Highly organized and efficiency-minded with excellent time management skills

• Able to multi-task and adjust to constantly changing priorities with ease

• Able to work on their own as well as with others

Pay and Benefits:

$18.00 to $24.00, depending on education and experience

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays