Assistant Director of Food and Beverage - Arizona Biltmore - Arizona Biltmore

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining).  

Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.

Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook 

As an Assistant Director of Food and Beverage, you would be responsible for assisting the Director of Food and Beverage in leading and managing the food and beverage outlets and assisting with banquets as needed. This role will take on projects for the department, work closely with the Director of Restaurants and Bars, and oversee Restaurant Sales with the Restaurant Sales Manager reporting directly to them. You will also oversee food and beverage budgets and controls, and administer food and beverage marketing programs. This includes, but is not limited to, the following duties:

• Hire, train, supervise and schedule food and beverage staff / management in accordance with business needs, productivity, service standards and Hilton Hotels policies and procedures.
• Develop menus and food and beverage marketing strategies; implement new menus and promotions, such as holiday and special event promotions.
• Observe food and beverage outlet operations and take needed action to ensure all standards are being met. Taste test food and beverage products for consistency.
• Respond to guest inquiries and coordinate special arrangements and requests in food and beverage outlets.
• Assist outlet managers in coordinating services from other departments, i.e.: maintaining adequate stock of linen.
• Utilize computer equipment to analyze forecast, cost, and revenue reports and make decisions based on that information to ensure profit maximization.
• Main point of contact for external F&B systems – Seven Room, Agilisys, Resort Pass, Freedom Pay
• Guide the development of hotel beverage programs
• Prepare capital projects across the food & beverage division.
• Support the banquet department during high volume need periods.
• Participate in operational walks for both outlets and banquets.
• Shop competitive hotels and restaurant operations to keep abreast of marketing techniques and promotions.
• Perform duties of outlet managers when necessary to ensure property management coverage is maintained.
• Perform duties of line employees as needed under high volume and emergency situations.
• Other duties as assigned by the Director of Food and Beverage.

• At least two (5) years’ experience in food and beverage management
• Multi-outlet management experience
• Experience in a high-volume, fast-pace operation
• Activation experience
  
• Experience and knowledge of the restaurant sales side
• Luxury hotel / resort experience, preferred
• Forbes experience, preferred
• Bachelor’s degree in hospitality or related field, preferred
• Ability to work under pressure and deal with stressful situations during busy periods.
• Good project manager – enjoys assessing, evaluating, and sourcing solutions
• Very organized
• Self-motivated
• Take initiative
• Ability to work well with a variety of stakeholders
• Negotiation skills