Assistant Director of Joint/Ortho - 772028 - CHRISTUS Health

• Maintains required core competencies.
• Demonstrates effective problem solving by:
  • Assessment and identification of issues;
  • Inclusion of patient/family, providers and staff in action plan development as appropriate to the situation; and
  • Implementation and evaluation of action plans for effectiveness.
• Demonstrates abilities to evaluate personnel performance by:
  • Rounding on staff using Champion Way Model;
  • Identifying opportunities for improving performance and mentoring staff;
  • Identifying learning or skill development opportunities to address areas of deficiency;
  • Planning individual and unit educational development plan based on identified needs;
  • Completion of annual evaluation documents following organizational policies; and
  • Utilizing coaching/mentoring and disciplinary processes as needed to improve performance.
• Demonstrates ability to impact patient care experience by:
  • Rounding on patients using Champion Way model;
  • Addressing service recovery in a pro-active manner;
  • Coaching and mentoring staff in scripting, use of 4 P’s and patient rounding for success; and
  • Monitoring and reporting to unit staff patient experience scores (i.e. HCAHPS) and developing action plans to address improvement areas.
• Effective Manpower management demonstrated by:
  • Monitoring patient volumes, LOS and staffing effectiveness based on budgeted volumes and productivity;
  • Develop and maintain a staffing matrix plan to guide staffing in assigned areas;
  • Working closely with hospital supervisor to address staffing needs and planning for 24 hour period;
  • Develops staff scheduling patterns meeting required minimum staffing per day; and
  • Reporting variances to Director/Senior Executives in a timely manner.
• Effective interdepartmental relationships demonstrated by:
  • Actively participating and collaborating in meetings;
  • Works effectively in multidisciplinary work groups and projects;
  • Assumes responsibility for assigned work projects;
  • Effectively communicates department concerns to ancillary or other hospital departments in a proactive manner; and
  • Active engagement in organization-wide patient and staff experience improvement projects.
• Knowledgeable of and manages in compliance with union employment agreement.
• Effectively completes other duties as assigned.
• Complies with and models Standards of Behavior and HR policies and procedures.

Education

Required:

    Associate of Science

Preferred:

    Bachelor of Science

Licenses & Certifications

Required:

    C-BLS

Preferred:

    C-ACLS