Assistant Director of Osher Lifelong Learning Institute (OLLI) - Texas Tech University
Lubbock, TX
About the Job
39085BR
Extended Job Title:
Assistant Director of Osher Lifelong Learning Institute (OLLI)
Position Description:
Performs varied and complex administrative duties in the management and coordination of a large specialized project and/or program. Requires independent judgment and application of established policies and procedures. Works under general supervision with evaluation based on overall results obtained.
Requisition ID:
39085BR
Travel Required:
Up to 25%
Major/Essential Functions:
The Assistant Director of the Osher Lifelong Learning Institute (OLLI) at Texas Tech University plays a critical role in the operational, financial, and administrative aspects of the program. This position supports the Director by managing the daily activities of OLLI, developing and implementing programs, and fostering member engagement. The Assistant Director also serves as the point of contact for instructors, members, and volunteers, while ensuring high-quality delivery and program success.
Administrative Responsibilities :
+ Collaborate with the Director to maintain a current membership list and track class registrations using registration software.
+ Compile monthly reports on class enrollments and memberships for the Director and Advisory Council during active semesters.
+ Coordinate with campus facilities management for space allocation and oversee the operations of OLLI’s administrative offices.
+ Develop and refine customer relationship management systems, policies, and procedures to improve customer service, increase member enrollment, and enhance retention efforts.
Financial Responsibilities :
+ Receive and document payments for classes or memberships and process refunds as needed.
+ Reconcile payments and expenses, working closely with the finance department to ensure timely deposits.
+ Manage procurement processes by creating purchase orders and reconciling P-card statements for class and office expenses.
+ Produce a post-semester income/expense report to assess the financial viability of individual classes.
Fundraising Support :
+ Assist the Director with information gathering for grant applications and reporting to funding sources such as the Bernard Osher Foundation.
+ Provide logistical and administrative support for fundraising events, including reserving facilities, coordinating AV equipment, and managing event details.
Marketing and Membership Development :
+ Assist with the production of course catalogs three times a year, managing content such as course descriptions and marketing letters.
+ Post community announcements and events to appropriate media outlets, including local newspapers and Chamber of Commerce platforms.
+ Deliver catalogs to strategic locations, such as libraries and retirement homes, and track distribution efforts.
+ Support the execution of the OLLI marketing plan to recruit new members and engage the wider community.
Member Engagement and Customer Service :
+ Foster positive relationships with OLLI members to create and maintain a welcoming environment.
+ Provide exceptional customer service by responding promptly to phone calls and emails, addressing member issues with efficiency, while transferring major concerns to the Director when necessary.
+ Maintain accurate mailing lists for members and prospective members and send reminders for membership renewals and class participation.
+ Regularly communicate with members through surveys, email reminders, and event announcements.
Program and Curriculum Management :
+ Organize class logistics by preparing registration sheets, class packets, and making arrangements with class hosts, if applicable, and attending classes.
+ Coordinate recruitment for instructors and guest speakers, serving as their primary contact for program-related inquiries.
+ Oversee the administration of class evaluations, collecting data for review by the Director to guide future programming decisions.
+ Manage Zoom class logistics, ensuring smooth virtual sessions and addressing any technical issues that arise.
Instructor Support :
+ Communicate with instructors by sending reminders and/or class materials.
+ Assist with the setting up of classroom technology and offer Zoom meeting support as needed.
Grant Funded?:
No
Minimum Hire Rate:
4000
Pay Basis:
Monthly
Schedule Details:
Monday thru Friday 8-5. Occasionally evenings due to evening classes.
Work Location:
Lubbock
Preferred Qualifications:
+ Experience working with non-profit organizations and older adult populations.
+ Familiarity with event planning, basic accounting, and budgeting practices.
+ Proficiency in social media management, particularly Facebook, Instagram, and YouTube.
Department:
OLLI Operations
Required Attachments:
Cover Letter, Professional/Personal References, Resume / CV
Job Type:
Full Time
Job Group:
First line Managers
Shift:
Day
Required Qualifications:
Bachelor's degree in the area of specialization or closely related field. Three years of related administrative and technical experience. Additional job related education may be substituted for the required experience on a year-for-year basis.
Does this position work in a research laboratory?:
No
About the Department and/or College:
We are self-sustaining, supported through membership dues, class fees, an endowment from the Bernard Osher Foundation, donations and in-kind support from Texas Tech University.
The Bernard Osher Foundation (http://www.osherfoundation.org/) is committed to the goal of establishing a national network of lifelong learning institutes at universities across the country, and Texas Tech was among the first 70 institutions to receive funding for its program. The Osher network now consists of 125 member institutions with at least one institute in every state, five in Texas, and several at Big 12 schools.
The mission of Osher Lifelong Learning Institute (OLLI) at Texas Tech University is to provide enjoyable and stimulating non-credit learning and cultural opportunities for its members.
https://www.depts.ttu.edu/olli/about/
Safety Information:
Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement:
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.
EEO Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
About the University:
Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.
Extended Job Title:
Assistant Director of Osher Lifelong Learning Institute (OLLI)
Position Description:
Performs varied and complex administrative duties in the management and coordination of a large specialized project and/or program. Requires independent judgment and application of established policies and procedures. Works under general supervision with evaluation based on overall results obtained.
Requisition ID:
39085BR
Travel Required:
Up to 25%
Major/Essential Functions:
The Assistant Director of the Osher Lifelong Learning Institute (OLLI) at Texas Tech University plays a critical role in the operational, financial, and administrative aspects of the program. This position supports the Director by managing the daily activities of OLLI, developing and implementing programs, and fostering member engagement. The Assistant Director also serves as the point of contact for instructors, members, and volunteers, while ensuring high-quality delivery and program success.
Administrative Responsibilities :
+ Collaborate with the Director to maintain a current membership list and track class registrations using registration software.
+ Compile monthly reports on class enrollments and memberships for the Director and Advisory Council during active semesters.
+ Coordinate with campus facilities management for space allocation and oversee the operations of OLLI’s administrative offices.
+ Develop and refine customer relationship management systems, policies, and procedures to improve customer service, increase member enrollment, and enhance retention efforts.
Financial Responsibilities :
+ Receive and document payments for classes or memberships and process refunds as needed.
+ Reconcile payments and expenses, working closely with the finance department to ensure timely deposits.
+ Manage procurement processes by creating purchase orders and reconciling P-card statements for class and office expenses.
+ Produce a post-semester income/expense report to assess the financial viability of individual classes.
Fundraising Support :
+ Assist the Director with information gathering for grant applications and reporting to funding sources such as the Bernard Osher Foundation.
+ Provide logistical and administrative support for fundraising events, including reserving facilities, coordinating AV equipment, and managing event details.
Marketing and Membership Development :
+ Assist with the production of course catalogs three times a year, managing content such as course descriptions and marketing letters.
+ Post community announcements and events to appropriate media outlets, including local newspapers and Chamber of Commerce platforms.
+ Deliver catalogs to strategic locations, such as libraries and retirement homes, and track distribution efforts.
+ Support the execution of the OLLI marketing plan to recruit new members and engage the wider community.
Member Engagement and Customer Service :
+ Foster positive relationships with OLLI members to create and maintain a welcoming environment.
+ Provide exceptional customer service by responding promptly to phone calls and emails, addressing member issues with efficiency, while transferring major concerns to the Director when necessary.
+ Maintain accurate mailing lists for members and prospective members and send reminders for membership renewals and class participation.
+ Regularly communicate with members through surveys, email reminders, and event announcements.
Program and Curriculum Management :
+ Organize class logistics by preparing registration sheets, class packets, and making arrangements with class hosts, if applicable, and attending classes.
+ Coordinate recruitment for instructors and guest speakers, serving as their primary contact for program-related inquiries.
+ Oversee the administration of class evaluations, collecting data for review by the Director to guide future programming decisions.
+ Manage Zoom class logistics, ensuring smooth virtual sessions and addressing any technical issues that arise.
Instructor Support :
+ Communicate with instructors by sending reminders and/or class materials.
+ Assist with the setting up of classroom technology and offer Zoom meeting support as needed.
Grant Funded?:
No
Minimum Hire Rate:
4000
Pay Basis:
Monthly
Schedule Details:
Monday thru Friday 8-5. Occasionally evenings due to evening classes.
Work Location:
Lubbock
Preferred Qualifications:
+ Experience working with non-profit organizations and older adult populations.
+ Familiarity with event planning, basic accounting, and budgeting practices.
+ Proficiency in social media management, particularly Facebook, Instagram, and YouTube.
Department:
OLLI Operations
Required Attachments:
Cover Letter, Professional/Personal References, Resume / CV
Job Type:
Full Time
Job Group:
First line Managers
Shift:
Day
Required Qualifications:
Bachelor's degree in the area of specialization or closely related field. Three years of related administrative and technical experience. Additional job related education may be substituted for the required experience on a year-for-year basis.
Does this position work in a research laboratory?:
No
About the Department and/or College:
We are self-sustaining, supported through membership dues, class fees, an endowment from the Bernard Osher Foundation, donations and in-kind support from Texas Tech University.
The Bernard Osher Foundation (http://www.osherfoundation.org/) is committed to the goal of establishing a national network of lifelong learning institutes at universities across the country, and Texas Tech was among the first 70 institutions to receive funding for its program. The Osher network now consists of 125 member institutions with at least one institute in every state, five in Texas, and several at Big 12 schools.
The mission of Osher Lifelong Learning Institute (OLLI) at Texas Tech University is to provide enjoyable and stimulating non-credit learning and cultural opportunities for its members.
https://www.depts.ttu.edu/olli/about/
Safety Information:
Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.
Pay Statement:
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.
EEO Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
About the University:
Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.
Source : Texas Tech University
