Assistant Escrow Officer - ECA Staffing Solutions, Inc
Jacksonville, FL 32258
About the Job
Job Summary
Primary responsibility is to assist with tasks relating to the closing of a real estate transactions. Act as liaison between all parties to the transaction including homebuyer, seller, mortgage, accounting and other areas within the Title & Settlement Process.
Primary Responsibilities
- Perform customer service duties including answering phones and general email requests
- Maintain professional branch appearance including cleanliness of closing rooms and lobby
- Great arriving customers and assist with closing celebrations
- Contact customers and perform initial scheduling confirmation and obtain closing specific information
- Maintain reports and tracking of completed tasks as required
- Review initial closing information and prepare Pre-Settlement Statements
- Review Title Commitments and identify issues
- Coordinate and maintain contacts for each community
- Work with Escrow Support Officers/IT Dept to maintain accurate information in database systems
- Support the branch as directed in all aspects of the settlement transactions
- Follow Escrow Accounting Business Practice Guidelines which includes but not limited to collection and disbursement of funds while complying States Good Funds Statutes.
- Ensure adherence to workflow processes
Required Experience
- Related Functional Experience: General Office Admin and/or customer service experience.
- Assistant Escrow Officer experience a plus
- Customer Service skills in dealing with all homebuyer types and demographics
- Ability to multi-task and handle fast-paced and demanding work environment
- Strong follow up skills and attention to detail
- Ability to adjust well to change
- Capacity to work in a multi- location team environment
- Effective communication skills, both verbal and written
- Efficient in Microsoft Windows, Outlook, Excel, and Teams. One Note and Softpro is a plus
- Demonstrates effective collaboration skills to promote teamwork and communication among various departments and stakeholders.
- Demonstrates proactive initiative and self-motivation to drive tasks and projects forward independently.
- Exhibits exceptional time management and prioritization skills to efficiently meet deadlines and optimize task workflows.
Education
- Minimum Hig h School Dipl oma or equivalent
- Notary Public is a plus
Source : ECA Staffing Solutions, Inc