Assistant General Manager - Aloft Charleston - Lexima

The Aloft Charleston is looking for an Assistant General Manager (AGM) to be involved in all facets of property management, including sales and revenue, operations, budget and personnel. 

Our guests select?Aloft?because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. 

Responsibilities 

• Represent the hotel in a professional, knowledgeable and eloquent manner. 

• Maintain an impeccably clean, safe and inviting atmosphere inside and out. 

• Ensure that all interactions with guests, managers and other employees are always friendly, attentive, courteous and efficient. 

• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. 

• Maintain a professional working relationship and promote open lines of communication and teamwork with all employees and department heads. 

• Lead by example. 

• Assist in the preparation and monitoring of budget items for the hotel. 

• Develop a full understanding of all hotel departments and operations including sales, reservations, and food & beverage. 

• Assure that the property remains at highest standards of maintenance and cleanliness. 

• Supervise the Night Audit function and monitor the reports for accuracy. 

• Supervise all food and beverage operations, including overseeing ordering, monitoring food costs, maintaining Brand standards, and conducting food and beverage meetings (as applicable). 

• Achieve Brand specific guest satisfaction scores and respond to guest concerns as appropriate. 

• Monitor, maintain, and establish all direct bill accounts. 

• Promote the sales culture at the hotel. 

• Tour the housekeeping and maintenance departments regularly and make any necessary scheduling or personnel adjustments as necessary. 

• Inspect rooms regularly. ?Accompany the Executive Housekeeper and Chief Engineer as necessary on these rounds. 

• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. 

Qualifications 

• At least 3-5 years of progressive experience in a hotel or related field. 

• Supervisory experience required. 

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. 

• Must be able to evaluate and select among alternative courses of action quickly and accurately. 

• Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. 

• Must maintain composure and objectivity in stressful, high pressure situations. 

• Must have effective organizational skills and be able to convey information and ideas clearly.