Assistant General Manager F&B | IMG - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

We are seeking a dedicated and professional Food and Beverage/Operations Assistant General Manager to join our team at a premier private high school for elite athletes. This role will report directly to the General Manager and play a key role in overseeing all food and beverage operations across campus, including the main cafeteria (meals included in student meal plans), five on-campus restaurant franchises (not included in the meal plan), and concession areas for football and baseball events.

 

The ideal candidate will have a strong background in food operations and employee relations and will be responsible for enforcing policies, creating and implementing standards and procedures, managing budgets, and supporting overall staff management. This position requires open availability and a commitment to ensuring top-quality service and efficient operations across all campus dining venues.

 

This is a key position for the effective and profitable operation of the business.  The employee must maintain excellent attendance and be available to work a variable event-driven schedule, which includes evenings, nights and weekends.  Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong management and independent decision-making skills are required. 

 

This role will pay a salary of $60,000 to $70,000 and is bonus eligible.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays)

 

This position will remain open until December 31, 2024

About the Venue:

IMG Academy is the world’s leading sports education brand, providing a holistic education model that empowers student-athletes to win their future, preparing them for college and for life.

Responsibilities:

• Assist the General Manager in planning, directing and managing the day-to-day operations of the venue, including sales, finance, event services, operations, human resources, public safety, production, and facility maintenance.
• Maintains active contact with the Client/Contract Administrator. Monitors Oak View Group’s compliance with all provisions of the management contract.
• Actively promotes the use of the facility to maximize its utilization.
• Negotiates lease agreements as determined necessary and in the best interests of the facility.
• Negotiates contracts and agreements with event organizers, hosts, managers and agents.
• Establishes and maintains effective working relationships with the Client/Contract Administrator, tenants, government departments and agencies, community and civic organizations.
• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
• Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
• Plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facility.
• Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue
• Assist the General Manager in the development and administration of the facility’s operating and capital budgets. Work directly with the department directors in developing departmental operating budgets and revenue projections.
• Recruit, select, lead, motivate and evaluate director level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures.
• Work with the departmental directors in the day to day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges.
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Develop and implement programs, policies, and procedures for the venue.
• Assist the General Manager in the oversight of the facility’s contract service partners (Food & Beverage, Events, IT, Maintance, Franchaises).
• Develop or direct the development and preparation of comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc.)
• Participate and leads various interdepartmental project groups, special projects, and task forces.
• Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
• Represent the General Manager as needed at various meetings.
• Establish and maintain effective working relationships with staff, vendors, facility stakeholders and facility users
• Provide an extremely high level of customer service at all times.
• Other duties as assigned.
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Qualifications:

• BA or BS with business-related major; accounting minor or credits preferred.
• Minimum 5 years management experience in food-related or concessions industry.
• Nationally recognized, advanced food service sanitation training course certification.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
• Ability to make sound business/operations decisions quickly and under pressure.
• Ability to speak, read, and write in English.
• Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a thorough working knowledge of all existing concessions and premium services locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
• Valid Alcohol Service Permit if required by state and/or county of venue.
• Familiar with inventory cost control and menu planning.
• Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Oak View Group and venue concession and premium services operations.
• Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages).
• Ability to handle cash accurately and responsibly.
• Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
• Ability to work independently with little direction.

 

 

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.