Assistant General Manager - Wyndham Garden Norfolk Downtown

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Who we are:

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

We are a company with a culture that understands relationships and Team First! We value professionalism, integrity, and honesty as we work towards providing world class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission!

You'll love working for us because:

The People. You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

What you can expect from us:

Access to your money before payday!

Medical/Dental/Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends! Multiple incentive bonuses! And much more!

How you will make an impact/Key responsibilities:

POSITION OVERVIEW: The Assistant General Manager is responsible for assisting the General Manager in all aspects of revenue, room inventory and occupancy percentage in accordance with budget. Maintain labor and operating budgets for all departments reporting to position. Establish efficient productivity through assistance from department managers and supervisors.

The Assistant General Manager is responsible for assisting the hotel General Manager with the successful operation and administration of all operations to include: Front Office, Accounting, Sales and Marketing, Revenue Management, Laundry, Housekeeping, Loss Prevention, Engineering, Bell and all aspects of F&B to include Concierge.

The Assistant General Manager must ensure that all departments are continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time.

The Assistant General Manager is responsible for ensuring that all hotel operations are carried out professionally, to standards and at the highest level of service.

The Assistant General Manager will achieve desired outcomes by planning, implementing, and controlling effective departmental strategies that drive results and through the creation, development and maintenance of a competent, motivated and empowered hotel staff.

The Assistant General Manager will effectively lead, train, coach, motivate, engage, and provide feedback to hotel staff, supervisors and managers on a daily basis. In the absence of the General Manager, the Assistant General Manager will assume this role.

What you need to succeed/Core competencies:

QUALIFICATIONS, EDUCATION & EXPERIENCE:

• Two-year college degree preferred.
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred.
• Minimum of 5 years of experience in hotel management
• Able to solve problems and make sound business decisions.
• Effective business writing skills.
• Good understanding of the English language.
• Good communication skills both written and verbal.
• Requires advanced knowledge of the principles and practices within the finance and hospitality professions. This includes experiential knowledge required for management of people and complex problems.
• Requires ability to investigate and analyze current activities and/or information in a specialized field involving readily available data and indicating logical conclusions and recommendations.
• Ability to communicate and provide information and associated services to management, employees, and guests.
• Exert physical effort in lifting/transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management, and co-workers to their understanding.

Responsibilities:

• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Be familiar with all local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain positive guest relations at all times. Interact with guests to obtain feedback on quality and service levels; effectively responding to and handling guest problems and complaints to ensure guest satisfaction.
• Address and respond to guest comments on travel review sites, comment cards or other mediums.
• Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
• Assist in evaluating the performance of all employees.
• Process vendor invoices, complete bank deposits, audit cash banks and perform other accounting-related functions as necessary.
• Oversee compilation, preparation, back-up and analysis of period-end data on food and beverage costs and inventories, gift shop to provide information and recommendations to management on current procedures and controls. Assist with the preparation of cost potentials as required.
• Prepare, review and reconcile daily postings, accruals, various general ledger and related documents as needed to ensure accurate financial information is available.
• Use budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
• Participate in the management of departmental controllable expenses to achieve or exceed budgeted goals.
• Monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary.
• Control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis.
• Responsible for all the Accounts Receivable functions and hotel's credit/collection and food & beverage control function to ensure accurate, timely and quality service and support to hotel customer and management.
• Ensure that all VIPs are pre-registered according to standards.
• Review resumes for arriving groups; organize and coordinate master accounts and check-in/ preregistration procedures.
• Coordinate delivery time of amenities with Room Service, ensuring timely delivery.
• Monitor existing S.O.P.'s
• Conduct at least one routine inspection of the public areas of the hotel, recognizing and correcting any potential safety hazards and also addressing cleanliness issues.
• Inspect guestrooms. Provide feedback to housekeeping and maintenance departments.
• Day-to-day management responsibilities including scheduling, motivating, assigning activities, training, and policy and procedural assessment.
• Investigate, report and coordinate all hotel accidents that are employee and guest related.
• Help to grow the business through inquisitiveness at time of reservation and check in and through sales calls and public relations.
• Meeting with potential clients and ensuring that the hotel gets new clients.
• Maintain guest confidentiality at all times.
• Assists in handling emergencies in order to protect our guest and associates and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
• Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies, and procedures.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position. This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

Work environment:

Work environment - offices, banquet rooms, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.