Assistant Manager, Customer Service - Golden Customer Care
Salt Lake City, UT
About the Job
Golden Customer Care is the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction.
We're Looking For An:Assistant Manager, Customer Service to provide leadership and training to supervisors who oversee multiple customer care agents. You'll effectively communicate, coach, and manage given directives. Plus, partner and work with the Customer Care Manager and other Assistant Managers to achieve company goals and KPI's!
Location: REMOTE (Alabama, Arizona, Georgia, New Mexico, Nevada, Tennessee, Texas, Utah, and Wyoming).
The Golden Difference. How are we different from other companies?
- Medical, Dental, and Vision insurance for no cost on employee-only plans
- Employee Stock Ownership Plan
- 401k retirement contribution
- Paid vacation, paid sick time, paid holidays, and floating holidays
What You'll Be Doing:
- Implement new ideas, approaches, systems, structures and methods to better support customers or improve work flow and operational efficiencies.
- May assume the responsibilities of a supervisor as needed.
- Recognize challenges and take preventive action.
- Identify and implement training necessary for the development of Customer Care Representatives.
- Participate in departmental strategic planning and implementation of missions, goals, strategies, policies and procedures.
- Manage direct report time sheets.
- Be involved in Interviewing and hiring of Customer Care Representatives.
- Create and provide quantitative reports to the Customer Care Manager relating to all project and department progress
- Ability to prioritize responsibilities and perform multiple tasks with frequent interruptions.
- Manage priorities that are consistent with company goals.
- Excellent interpersonal and team skills
- Strong communication and Inclusive team player
- Ability to follow through on requests and work assignments.
- Ability to report findings to senior leadership
- Flexibility in day-to-day responsibilities
- Develop leadership skills to others through coaching and mentorship
- Utilize diversity amongst teams to create a positive working environment
- Understanding of customer relationship management
- Other duties as assigned
Preferred Qualifications (Note: These are preferred and not required. We strongly encourage you to apply even if you don't tick ALL of these boxes.):
Required Education: High school diploma or its equivalent. | Preferred Education: Preferred: BS or BA or equivalent in experience. |
Required Experience:
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