Assistant Social Service Director - The Salvation Army Eastern Territory

Location: Divisional Headquarters, Programs Department (Hartford, CT)

Status: Full-time, Non-xempt

Schedule: Monday – Friday; 8:30 am – 4:30 pm (schedule may vary depending on the need)

Scope & Purpose of Position:Responsible for direct oversight of the Pathway of Hope Program, an intensive case management program to end generational poverty. Manage the ServicePoint client software database. Assist the Social Ministries Director with the oversight of the service extension program and emergency disaster services as needed. Provide on-call coverage support for the Hartford, Waterbury, and New Britain shelters. Supervise the housing and homeless programs and the service extension program in the absence of the Social Ministries Director. Ensure all programs are aligned with The Salvation Army’s mission and policies.

• Serve as a positive and professional representative of The Salvation Army.
• Advocate for the mission of The Salvation Army and uphold the organization’s values.
• Serve as a role model for all social service employees by displaying a passion for the mission and adhering to the rules, regulations, procedures, and policies of The Salvation Army and the Social Service Department.
• In keeping with the Army's mission statement, assist Corps Officers in the ongoing priority of bridging those served through our social service programs into the mainstream of the Army’s congregational (Corps) life. A bridging plan should be a part of every
• Assist the Social Ministries Director with annual social ministry program audits as requested
• Ensure all Salvation Army policies and procedures are followed in all social service and service extension programming.
• Maintain strict confidentiality in all aspects of work.
• Attend conferences, trainings, and meetings as requested by the Associate Program Secretary.
• Support fundraising and positive community relations efforts related to the Pathway of Hope program and the Service Extension Program as follows:
  • Assist the Advancement Department by providing information for donor reports and grant applications.
  • Collect data, monitor program outcomes, and provide success stories for grants and donor proposals.
  • Attend meetings and participate in media events as directed by the supervisor.
  • Assist the Social Ministries Director with coordinating the Red Kettle Campaign efforts by the service extension units.
• Assist in recruiting, interviewing, and training new employees directly involved in the Pathway of Hope (POH) program.
• Provide direct case consultation and technical assistance to case managers.
• Provide guidance and promote the spiritual dimension of The Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all The Salvation Army ministries.
• Maintain contact with Corps’ staff and officers to offer support and information regarding community linkages and programmatic requirements, including intake processes, intervention strategies, and data collection to meet program reporting requirements.
• Plan, coordinate, and facilitate monthly case manager meetings and quarterly Corps Officer meetings.
• Assist scaling of POH and learning agenda by collaborating with the Territorial POH Coordinator, the Social Ministries Director, the Donor Relations office, and other organizations for further development of the POH model and support kindred projects as requested and assigned.
• Monitor POH budgets and report funding gaps to the supervisor.
• Prepare monthly POH progress reports and status updates for Territorial POH Coordinator and Social Ministries Director.
• Ensure optimized efficiency and effectiveness of POH program activities via collaboration with the Territorial POH Coordinator and the Social Ministries Director. Make recommendations that support the comprehensive alignment of vision, mission, strategies, operations, policies, procedures, goals, objectives, and outcome-based measures related to all POH program components.
• Ensure 100% accuracy of all data entered into the program of record and maintain POH database consolidation of all program data across Corps cluster(s).
• Oversee quarterly POH evaluations/outcomes measurement for Corps clusters and complete summary report to Territorial POH Coordinator and the Social Ministries Director.
• Complete quarterly random record reviews and annual reviews of compliance with standards to ensure program evaluation/certification requirements.
• In times of disaster, assist the Social Ministries Director with implementing short-term and long-term services.
• In the absence of the Social Ministries Director, provide oversight for the Housing and Homeless Services programs and the Connecticut Service Extension Program.
• Provide on-call coverage support for the shelters located in Hartford, New Britain, and Waterbury.
• Provide guidance and training to Corps Officers with program operations such as The Salvation Army Boys & Girls Club, community afterschool programs, summer day camps, and feeding programs as requested by the Social Ministries Director.
• Maintain a professional and organized workspace.
• Adhere to guidelines for staff responsibilities as found in The Salvation Army’s Employee Manuals.

• An understanding of and passion for the mission of The Salvation Army.
• Bachelor’s Degree in social work, human services, or related field required.
• Previous supervisory and case management experience required.
• Ability to collaborate on complex social issues within families and communities.
• Experience and strong interest in community outreach, organization, and community capacity development.
• Experience with afterschool programs, feeding programs, emergency disaster services, and serving the homeless is a plus.
• Grant writing experience is highly preferred.
• Contract and program fiscal management experience preferred.
• Highly organized with the ability to meet deadlines.
• Exceptional interpersonal skills.
• Strong time-management skills with the ability to organize.
• Proficient in Microsoft Office required; experience with database software preferred.
• Willingness to lead employees with sleeves rolled up and a positive can-do attitude.
• Ability to work in a fast-paced environment and maintain a pleasant demeanor.
• Ability to maintain confidentiality in all aspects of the work environment.
• Ability to handle multiple projects, establish and adhere to deadlines, and effectively manage and solve crises for positive outcomes.
• Must be interested and able to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Valid Motor Vehicle Driver’s license is required. Must obtain and maintain driving privileges per The Salvation Army insurance company.
• Must maintain a professional appearance.
• Must complete the KeepSAfe training and other required trainings upon hire.
• Will understand, respect, and promote the interest of The Salvation Army. The individual is not required to embrace the tenets of faith, but he/she is required to promote and respect the mission of The Salvation Army.

Benefits of Working for The Salvation Army: The Salvation Army is pleased to offer a comprehensive benefit program to full-time employees who work at least 30 hours per week.

• Comprehensive health care coverage with low cost employee premiums, co-pays, and deductibles
• Telehealth/on-line doctor visits
• Basic and voluntary term life insurance
• Short term disability coverage and optional long term disability coverage
• Supplemental insurance coverage options
• Flexible spending accounts for health care and dependent care
• Employer-funded pension plan
• Tax-deferred annuity plan
• Educational assistance
• Generous paid time off, including holidays, vacation, sick, personal, bereavement, and marriage
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
• Most importantly – a job with a good purpose

The Salvation Army Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

An Equal Opportunity/Affirmative Action Employer: All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.