Assistant Spa Manager - The Woodhouse Day Spa - Charleston
Mt. Pleasant, SC 29464
About the Job
Benefits:
- Employee discounts
- Free food & snacks
- Free uniforms
- Training & development
- Wellness resources
- Flexible schedule
- Paid time off
The Assistant Spa Manager is responsible for the daily organization and management of the guests, schedule, inventory and Hospitality Team. The Assistant Spa Manager is responsible for training the team members on all their job responsibilities and ensuring that the performance of their duties is held to the proper standards as set forth in the operations manual.
Responsibilities
- Assist in the interviewing process for the Hospitality Team
- Organize front desk training upon hiring and ensure they meet expectations and follow all policies
- Coordinate Hospitality Team schedules and review time punches to minimize discrepancies and overtime
- Review daily guest schedule and ensure it is maximized with minimal gaps
- Track and monitor monthly sales performance of Hospitality Team and set daily Retail to Service sales goal
- Create quarterly team meetings and agenda
- Perform corrective actions when team members do not meet expectations
- Address guest’s positive and negative feedback immediately with the Spa Manager and Employee.
- Perform a daily review of the Ratings Control Panel within Meevo
- Inform Spa Manager of any closeout discrepancies
- Ensure guest experience is met and exceeds satisfaction by completing and filling out Guest List daily.
- Perform duties of Spa Coordinator and or Spa Concierge when needed
- Ensure proper lighting, music, cleanliness, and aromatherapy as set forth in the Ambiance Standards
- Abide by all protocols set forth by THE WOODHOUSE SPAS CORPORATION
Source : The Woodhouse Day Spa - Charleston