Assistant Store Manager - University Of Denver Follett Books - Follett Higher Education Group
Denver, CO
About the Job
Assistant Store Manager - University of Denver Follett Bookstore
Denver
Position Overview
As an Assistant Store Manager, you will support a Market Leader or Campus
Store Manager in oversight of store operations. You will be responsible for
driving results through sales growth while delivering the highest level of
brand and operational excellence throughout the store by ensuring your team
delivers an engaging customer service experience.
You will cultivate an environment of mentorship and continuous development of
your team members while staying engaged in financial metrics and store
performance and support a Market Leader or Campus Store Manager with overall
store operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create,
Put People First, Do What's Right, Own the Results, Stand for
Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies -
Thought, Results, People, and Self. You are required to maintain an
availability that meets business needs.
Responsibilities
Supervises the work activities of sales team members FT/PT and Temporary,
including:
Schedules team members' work hours
Trains new team members FT/PT and seasonal team members hired for peak seasons
Ensures Sales Team members follow company and store policies, procedures,
and standards
Ensures the proper merchandising standards, promotion standards, creating
displays, etc.
Performs onboarding procedures for new hires.
Greet customers, answer phones, provide information, direct callers,
and resolve escalated issues. Partners to create and maintain a Hassle Free
customer service culture, focused on solutions-based selling and an
exceptional customer experience.
Receive, verify, and unload orders as necessary.
Operated cash register and store computer to accept payments, place
orders, and make changes adhering to safe cash handling procedures,
including balancing cash drawer and preparing bank deposits.
Stock shelves and take inventory per Store schedule.
May provide general Store cleaning (vacuuming, sweeping, mopping, and
dusting) and straightening (shelves, displays, and register areas).
Executes merchandising standards, promotion standards, creating displays, etc.
May fill in for other personnel during breaks, lunch, vacation, or peak
seasonal periods, including register operations, shipping/receiving,
textbooks, and various departments throughout the store.
Keyholder with opening and closing responsibilities.
Calculates deposits, counts cash drawers, counts the safe, works with
accounts receivable (CARRR), and works on collecting bad checks.
Balances cash, credit cards, and checks to register tapes. Checks invoices
against purchase orders and credit memos against charge-backs to ensure
accuracy. Compiles data for end-of-month reporting. Researches account
receivable problems and handle the bad check recovery process. Investigates
the reason for cash drawers not balancing. Enters and produces the Daily Sales
Report, month-end, and payroll reports.
This applies to shrink prevention practices and activities, such as visible
customer service.
Performs other duties as assigned.
To learn more about Follett's benefits, click here
New York City Applicants: $18.00-$25.88/hr
State of California Applicants: $18.00-$25.88/hr
State of Colorado Applicants: $15.00-$21.56/hr
State of Montana Applicants: $15.00-$21.56/hr
State of Rhode Island Applicants: $15.00-$21.56/hr
State of Washington Applicants: $16.00-$23.00/hr
An Associate's Degree or equivalent is preferred.
0-5 years of retail or bookstore experience preferred. Prior supervisory
experience preferred.
General Computer Skills
Equal opportunity employer. This company considers candidates regardless of
race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or veteran status.
Denver
Position Overview
As an Assistant Store Manager, you will support a Market Leader or Campus
Store Manager in oversight of store operations. You will be responsible for
driving results through sales growth while delivering the highest level of
brand and operational excellence throughout the store by ensuring your team
delivers an engaging customer service experience.
You will cultivate an environment of mentorship and continuous development of
your team members while staying engaged in financial metrics and store
performance and support a Market Leader or Campus Store Manager with overall
store operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create,
Put People First, Do What's Right, Own the Results, Stand for
Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies -
Thought, Results, People, and Self. You are required to maintain an
availability that meets business needs.
Responsibilities
Supervises the work activities of sales team members FT/PT and Temporary,
including:
Schedules team members' work hours
Trains new team members FT/PT and seasonal team members hired for peak seasons
Ensures Sales Team members follow company and store policies, procedures,
and standards
Ensures the proper merchandising standards, promotion standards, creating
displays, etc.
Performs onboarding procedures for new hires.
Greet customers, answer phones, provide information, direct callers,
and resolve escalated issues. Partners to create and maintain a Hassle Free
customer service culture, focused on solutions-based selling and an
exceptional customer experience.
Receive, verify, and unload orders as necessary.
Operated cash register and store computer to accept payments, place
orders, and make changes adhering to safe cash handling procedures,
including balancing cash drawer and preparing bank deposits.
Stock shelves and take inventory per Store schedule.
May provide general Store cleaning (vacuuming, sweeping, mopping, and
dusting) and straightening (shelves, displays, and register areas).
Executes merchandising standards, promotion standards, creating displays, etc.
May fill in for other personnel during breaks, lunch, vacation, or peak
seasonal periods, including register operations, shipping/receiving,
textbooks, and various departments throughout the store.
Keyholder with opening and closing responsibilities.
Calculates deposits, counts cash drawers, counts the safe, works with
accounts receivable (CARRR), and works on collecting bad checks.
Balances cash, credit cards, and checks to register tapes. Checks invoices
against purchase orders and credit memos against charge-backs to ensure
accuracy. Compiles data for end-of-month reporting. Researches account
receivable problems and handle the bad check recovery process. Investigates
the reason for cash drawers not balancing. Enters and produces the Daily Sales
Report, month-end, and payroll reports.
This applies to shrink prevention practices and activities, such as visible
customer service.
Performs other duties as assigned.
To learn more about Follett's benefits, click here
New York City Applicants: $18.00-$25.88/hr
State of California Applicants: $18.00-$25.88/hr
State of Colorado Applicants: $15.00-$21.56/hr
State of Montana Applicants: $15.00-$21.56/hr
State of Rhode Island Applicants: $15.00-$21.56/hr
State of Washington Applicants: $16.00-$23.00/hr
An Associate's Degree or equivalent is preferred.
0-5 years of retail or bookstore experience preferred. Prior supervisory
experience preferred.
General Computer Skills
Equal opportunity employer. This company considers candidates regardless of
race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or veteran status.
Source : Follett Higher Education Group
