Assistant Transportation Manager at Crown Health Care Laundry Services

The primary purpose of the Transportation Assistant Manager is to provide guidance and leadership to the drivers, ensuring that customer needs are met and exceeded. The Fleet Assistant Manager is also to assist in their group's compliance with Company and DOT regulations. Overall, the Assistant Manager must ensure the safety of both drivers and those that share the public roads with them.

DUTIES AND RESPONSIBILITIES

ESSENTIAL FUNCTIONS

Manage daily route operations as follows:

• Assist with the recruitment of qualified drivers. Lead with strength to develop or remove a driver based on their qualifications and performance.
  • Ensure that adequate staffing exists through effective scheduling. Help with weekly driver schedule ensuring that ll routes are covered by trained drivers.
  • Assist Manager with ensuring that all drivers are adequately trained on recordkeeping procedures by individual training
  • Assist Manager with ensuring all recordkeeping and documentation are complete at day's end and turned into corporate as necessary.
    • Hold routine team meetings
  • Ensure that trucks receive routine maintenance.
  • Ensure that trucks are kept in an acceptable, respectable fashion.
    • Make sure weekly truck inspections are conducted and turned into Corporate manager.
    • Communicate any other necessary DOT information to Safety Coordinator in an expeditious manner.

Work with Manager on Sales/Service Reps to handle routine customer requests or issues, or communicate with appropriate individual to ensure that customer requests are consistently met in a timely manner:

• Work directly with drivers on basic customer service issues such as additional products, etc.
• Maintain appropriate records on each customer issue for historical purposes.

Ensure that Route Drivers are adequately trained:

• Routinely train and acquaint all drivers with Crown customer service expectations and their decision-making accountability related to that service.
  • Ensure that all drivers are well versed in record keeping requirements by coordinating training.
  • Ensure that all drivers are familiar with the workflow in the plant so that they can confidently converse with customers
    • Manage training and compliance on Hours of Service (if applicable)
      • Serve as a role model for drivers regarding service mentality and technical competence.
  • Work collaboratively with Fleet Manager/Safety Coordinator to plan safety meetings and communications for drivers.
    • Conduct and document quarterly driver safety meetings and annual driver retaining.
    • Complete and send bi-weekly report to Corporate Manager.
    • Ensure that new accounts are set up properly by the office staff.
    • Work with office staff to ensure that route accounting is handled efficiently and accurately.