Assistant Valet Parking Manager - SP Plus Corporation

USA Parking Systems, a wholly owned subsidiary of SP+, is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Salary Range: $18.00 per hour plus tips

Who will I be working for?

We are the “The Hospitality Parking Company” SP+ Hospitality manages more 4 and 5 diamond locations than any other parking company in the world! Join our team full-time, part-time or seasonal and enjoy a FUN work location with well-trained teams and leaders!

Does a fast paced, exciting, ever changing environment excite you?

Would you enjoy working at an exclusive, luxury hotel or resort location?

Do you posses the spirit to serve?

If so, this opportunity might be right for you!

What will I do as an Assistant Valet Manager?

As our newest team member, you will assist to oversee all aspects of valet parking operations and guest services.

Some duties include:

• Ensure all associates are greeting and assisting hotel guests and visitors in a professional and courteous manner.
• Oversee parking services and rates.
• Event planning as it relates to the Valet Parking Department.
• Responsible for foreseeing the possible impact all events will have on property parking operation.
• Ensure client satisfaction through relationship building and meeting client requests.
• Assist Valet Parking Manager with account.

Essential Duties and Responsibilities

• Responsible for the proper functioning and operation of the valet parking facility and assist to make and carry out all policy decisions as approved by SP+ Hospitality.
• Working knowledge of the Standard Operating Procedures of all levels of the entire parking operation.  
• Responsible for ensuring all Standard Operating Procedures are being carried out by all valet parking associates while under his/her management.
• Ensure all high level final decisions regarding the associates, client, operations and guests are run through the Valet Parking Manager for approval first before taking action. (Varying levels of authority may be assigned.)
• Possess and use aggressive hospitality skills in order to portray an image of professionalism that is guaranteed to ensure total guest and client satisfaction.
• Closely monitor the status of the parking operation that will include, but not be limited to: associate related issues, operations related issues, guest related issues, loss prevention issues and corporate office requirements.  
• Assist the Valet Parking Manager maintain sufficient staffing and ensure proper training and coaching.
• Maintain and exercise the culture and philosophy of SP+ Hospitality at all times.

Notes:

This job posting does not include the full range of functions/duties of the position.  Associate will be required to perform any other job-related duties as assigned by their supervisor including the corporate office.

This document does not create any employment contract, implied or otherwise, other than an “at will” employment relationship. A full job description is available upon request.  Please note that the title for this position in our payroll system is Assistant Facility Manager.

Essential Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. Availability to work all shifts and/or week-ends required. Must be punctual when scheduled to work and have excellent attendance.

Education/Experience Required: High School education or GED. Prior guest service and hotel experience preferred. Ability to do basic arithmetic with knowledge of practical bookkeeping and basic accounting functions.

License Requirement: The employee will be required to have and maintain a valid state driver’s license with a current address and acceptable driving record.  Ability to drive a vehicle with a manual transmission (stick shift) a plus.

Appearance: Associates will be required to maintain a neat and clean appearance and be in complete uniform at all times. Associates are to follow all guidelines stated in the Associate Handbook concerning standards of appearance, hygiene, grooming and dress.

Language skills:  Must be able to read and write English exceptionally well.  Ability to communicate effectively with clients, associates, passengers, drivers, and co-workers on all socio-economical levels.  Ability to read and comprehend simple and complex instructions and correspondence.  Be able to write correspondence.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to make sound judgments. Ability to educate others about policy/procedures and enforce policy/procedures. Ability to apply patience when communicating with others in difficult situations.

Other Skills and Abilities: Ability to carry out assigned tasks and duties completely and effectively.  Ability to perform assigned duties with minimal supervision. Ability to demonstrate fair and impartial judgment. 

Desirable Qualifications: 

• Advanced Google or Microsoft software.
• Valet Parking Software working experience.
• Hotel management experience.
• 4+ years’ service related management experience.
• Proven ability to manage a team.
• Ability to communicate in other languages, Spanish preferred.
• Previous guest relations training.
• Previous formal parking or hotel management training.
• College degree in hotel, hospitality, restaurant or retail.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel in order to handle cash and equipment; talk and listen. Associates are frequently required to reach and or sign (communicate) with hands and arms.  The associate is occasionally required to sit and climb or balance. Associates work in and around potentially dangerous traffic situations, and associates are to be safety conscious at all times. Associates are regularly exposed to outside weather conditions including snow storms and extreme heat. Associates are regularly exposed to high levels of noise and/or fumes from vehicles. Associates on occasion must lift/move up to 75 lbs.

SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law.  SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

*USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request.  Please email your request for a reasonable accommodation to this email address: lredmon@spplus.com.