Assistant Vice President - Client Services, Carrier Practice - Gallagher

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

We are seeking an AVP in Client Services to lead a team of up to 5 staff, ensuring high-quality service, proactive client engagement, and effective solutions for challenging client situations. The ideal candidate will demonstrate strong leadership, industry expertise, and the ability to develop customized solutions to drive value and improve program performance.

• Manages a team typically consisting of up to 5 Client Services staff. 
• May retain Client Service responsibilities for own book of business if required.
• Makes demonstrated effort to interact with all clients under management responsibility, including annual in-person visits for largest revenue clients.
• Along with senior leaders, defines priorities for team.
• Proactively brings recommended solutions to challenging client situations. 
• Identifies opportunities for improvement within own book of business, Client Services department and company overall. 
• Able to develop plans of action to address the client concerns and mobilize resource across organization. 
• Able to influence and motivate others through persuasive points-of-view.
• Helps team members identify key individuals within client organization for client, program and company success. 
• Ensures consistent engagement with clients (calls, in-person visits, etc.) across team.
• Defines high expectations for client service and results across respective book of business. 
• Understands client goals and ensures high quality service plans among team members. 
• Engages clients on recurring basis to ensure satisfaction with service levels and results against client goals, using established guidelines. 
• Captures and shares results with senior team leaders and tracks progress over time (year-to-year).
• Can identify potential exposures across industries. 
• Has robust understanding of how cost of risk impacts client’s financial statements and unique attributes, which may hinder solutions (e.g., jurisdictional challenges, union workforces, remote locations, etc.).
• Solid understanding of industry products and services. 
• Develops and recommends customized solutions for own and team’s clients to drive value.
• Proactively identifies issues and opportunities within own book of business. 
• Able to assess program performance of direct reports and make recommendations on ways to improve.

#LI-SD1

Required: Bachelors degree and five or more years of work experience required. Insurance license required.

Behaviors: Able to create success stories and capture learning's within own book of business and that of team members. Able to provide synthesized summaries to senior leadership within AM team. Focuses on what matters most, where there is risk and where senior management intervention may be required. Always gets his/her point across in interactions. Frequently able to lead group meetings and/or provide value-added input where not the primary presenter. Is accessible by team members when they encounter roadblocks with their work. Able to provide value-added suggestions and approaches to make the team more successful. With supervisors, understands what matters most and where/when to escalate issues. Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. 

 Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.