Associate Director - Graduate and Professional On-Campus Admissions - Azusa Pacific University

APU is seeking employees who desire to engage in our thriving culture by cultivating community through professional interactions, demonstrating a posture of lifelong learning, and modeling Christ-like character. Working together, employees at APU commit to establishing a university atmosphere that is pleasing to God and edifying to one another.

The Associate Director of Admissions serves to provide leadership, industry expertise and overarchingsupervision of Admissions Representatives within undergraduate or graduate admissions. The primary focus of this position is to support overall enrollment and revenue goals by providing vision and innovationthat enhance and support APU’s recruitment efforts.

Required Education

• Bachelor’s degree required; master’s degree preferred.

Required Experience

• Five to eight years of professional experience working with people in a customer service and/or recruiting/sales environment. Previous admissions experience is required.
• Demonstrated advancement in leadership roles.
• Demonstrated ability to use technology to improve efficiency, effectiveness, and customer service.
• Experience using database systems and data analytics to inform strategic decisions.

Primary Duties/Essential Functions

• Leads overarching office supervision of the recruitment division as part of the Admissions LeadershipTeam. Stands in for the Director as needed.
• Leads and drives all recruitment related strategic enrollment/ recruitment projects in the office. This couldninclude CRM campaign communication development and execution, social media activity, recruitingpolicy and procedures, and creation of reports such as the annual competitor report.
• Ensures uninterrupted recruitment office functionality to support the university’s enrollment and revenuengoals. Evaluate current practices and protocols for effectiveness and propose changes to leadership asappropriate.
• Leads and supervises the admissions office in the midst of ever-changing technology. This includeshiring, training, coaching, and providing professional development direction etc.
• Travels to and attends relevant technical and industry related conferences to keep abreast of currentenrollment management technologies and other recruitment/ enrollment trends.
• Serves as the primary interdepartmental recruitment division leadership contact; proactivelycommunicating recruitment policies and procedures to internal and external constituents.
• Provides accurate and timely data and partners with the Director and other members of the Admissionsleadership staff in data analysis.
• Collaborates with others in leadership to assist with strategic planning and provide vision for the office.
• Leads the recruitment office division to bring exceptional customer service to all students, staff andacademic departments, supporting university enrollment goals.
• Work directly with the admissions representatives to include:
  • On-going evaluation of processes and procedures.
  • On-going implementation of new or revised departmental policies.
  • Recruitment goal setting and evaluation.
  • Implementation of inquiry and applicant processing changes that result from evaluation.
  • Weekly or Biweekly one on one and group staff meetings.
  • On-going supervision, review, accountability and evaluation of each staff member.
• Perform consistent quality control inspections of all counselor correspondence.
• May be required to work one Saturday commencement event (Winter or Spring) a calendar year.
• Committed to a Christ-centered, multicultural community that values diversity.
• Support, affirm, and sustain the beliefs, values, and mission of the university in all facets of one's role and through the university's daily living expectations.
• Regular, punctual attendance as required by the supervisor based on department needs.
• Performs other duties as assigned by the supervisor.

Skills

• Must have exceptional customer service skills, excellent communication and problem-solving skills, abilityto exercise independent judgment and discretion.
• Ability to develop and deliver public presentations.
• Office management and organizational skills.
• Proficient in data entry, analysis, and quality control monitoring.
• Strong written and verbal communication skills.
• Ability to manage details and follow through.
• Must be collaborative and an effective team member and team builder.

Mental Demands

• Ability to affirm, support, and sustain the identity statements in agreement with the purpose and goals ofAzusa Pacific University in providing a Christian-based higher education for its students.
• Possess a high level of initiative.
• Ability to learn, retain and document procedures and policy information.
• Ability to cope with regular interruptions.

Physical Demands

• Requires repetitive motion and sitting at computer keyboard for extended periods of time.
• Hearing and speaking on the telephone.
• Meetings may require walking and/or driving to various University locations.
• Availability to drive and travel locally, and on occasion, nationally. Must be currently licensed to drive inthe state of California.
• Ability to pull, push, bend, grasp, reach and lift up to 20 lbs.
• Must be able to climb stairs multiple times in a work day.

Visual Demands

• Computer monitor and reading.
• Reading/viewing instructions, documentation, and printed application materials in both physicaland digital formats.
• Ability to drive and travel locally within the community and to other APU facilities.

Environment

• Pleasant office, comfortable temperatures.

Technologies

• Proficient in Google Apps., Microsoft Office, Word, and Excel.
• Familiarity with PeopleSoft preferred.

Required Skills


Required Experience