Associate Director, Program Management (Contract) - Razorfish

Hi there! We're Razorfish. We've been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What's different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

The Associate Director, Program Management (Contract) position is responsible for steering increasingly larger and more complex programs for a client, or portfolio of projects across multiple clients. They help direct the PM team to ensure that assignments are completed according to schedule and budget. They actively identify organic growth opportunities, heavily involved in estimation and contract reviews to ensure accuracy of effort and commitment. Consult with the leadership team on decisions and work together to persuasively align the project team to a greater goal.

What you'll do:

•  Effectively estimate engagements and perform a top-down and bottom-up analysis for various types of projects (campaign to .com/app to strategy engagements)
• Support Staffing negotiations between programs/portfolios
• Shape approaches and create meaningful views of scope across different services and capabilities. Support scope escalation and risk mitigation strategies.
• Drive and manage the approval and review process for MSA/SOW (high complexity)
• Collaborate with internal Stakeholders and external Clients to creatively resolve challenges with the contract
• Assist end-to-end scope change management process
• Assess the effectiveness of team dynamics/communications and diagnose/implement corrective actions where challenges may occur
• Responsible for delivering a work stream or collection of projects within sold margins with the ability to identify and propose solutions for changes in margin
• Deal with challenging situations/interactions and drive the collaboration process in large group sessions to get key Clients to make difficult decisions

Specifics for this short-term engagement role:

• Manage the implementation of a Digital Asset Management system for a specific client
• Work with the project team to create a detailed Work Back Schedule (WBS) with all implementation activities, task durations and role assignments
• Facilitate and track project progress, ensuring project is delivered within sold margin
• Work with internal team and client to creatively resolve challenges such as timeline delays, scope changes, barriers to delivering the project as laid out in the SOW
• Experience working with technical implementation and QA teams, CMS or DAM implementation is a plus

• Minimum 8+ years experience managing medium-large size, complex digital media programs; approx. $10M in revenue
• Experience with creative production and production teams preferred
• Experience with strategy, creative, data, media etc. disciplines required
• Experience with a distributed delivery model, leading diverse teams, and collaborating in a multi-cultural environment for end-to-end engagements
• Program management experience in scaled digital media implementation leading high performing teams within Creative, UX and Digital implementation teams
• Effective systems thinking skills and ability to identify interconnectivity across multiple streams of work
• Demonstrated experience navigating a large organization, showcasing the ability to influence with storytelling and data
• Comfortable with relationships and presenting to senior creative leaders, marketing leaders, and digital leaders
• Strong project management experience. Process oriented with understanding of SAFe Agile ways of working. Experience with one or more of methodologies like scrum, Kanban, Scaled Agile frameworks (SAFe, etc.), waterfall, and hybrid.
• Effective leadership, analytical skills, and negotiation skills
• Effective conflict resolution skills

Razorfish is an Equal Opportunity Employer.  Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

All your information will be kept confidential according to EEO guidelines.

Compensation Range: $72/HR- $93/HR. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.