Director, REMS - Avison Young

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Avison Young is a global commercial real estate brokerage and advisory firm, offering transaction, management, financial and consulting services. We’ve designed our corporate structure to best serve our clients by enhancing collaboration across our organization.

At Avison Young, we are committed to providing a comprehensive suite of commercial real estate services to our clients while fostering a supportive and inclusive workplace culture for our employees. Our collaborative approach and emphasis on personal and professional growth create an environment where individuals can thrive. Real estate can have a significant positive impact on people’s lives – and we’re in the business of making spaces and places work better for people. Our purpose is to create real economic, social and environmental value as a global real estate advisor, powered by people.

If you're looking for career opportunities where you can excel and contribute to a strong company culture, we want to hear from you. Join our highly motivated team and take pride in your work as we create a better future together.

Overview

Responsible for the financial and operational functions of the properties undermanagement in the Pittsburgh market. Manage the portfolio of properties and supervises and oversees the Property Management department for the Pittsburgh office, reporting to and in collaborating with the market Managing Director. Acts as liaison to property owners, tenants, contractors, and the AY team. Skill set includes property management, employee relations, financial and accounting oversight, client/tenant interactions, business development, and construction project management.

Responsibilities

• Direct the day-to-day activities in the markets of loss prevention, risk management, safety/security, maintenance, tenant relationships, and property operations.
• Review and/or prepare operating income/expense budgets and capital budgets, which reflect the owner's objectives for operating the property, cash flow requirements and leasing strategy. Additionally, accountability includes administration of budgets, operational review, and analysis of corrective action needed. Analyze and distribute monthly financial statements and reforecast reports including operating and capital variances with financial status and explanations for variances. Prepare special reporting requests for client requirements as needed.
• Administer leases on each project including promptly synopsizing new leases, reviewing all tenant billings, analyzing lease clauses, preparation of vacancy reports, enforcing tenant compliance, and performing landlord obligations. Interface with leasingrepresentatives/brokers and assist to assure spaces are leased/re-leased promptly.
• Responsible for oversight and analyzing of the bidding and hiring of outside contractors for building improvement and tenant improvement work. Review bid packages and prepare capital approval forms for building improvements for owner consideration. Oversee the contracting, supervision and approval of invoices for all goods/services required to maintain the properties up to company and owner standards. Coordinate building improvement work with architects and consultants as needed.
• Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management. Forecast and manage replacement of major capital expense items including HVAC system, roof systems, parking lot surfaces, etc. Make discretionary decisions in the event of emergency. Oversee renovations resulting from disasters and liaison with insurance adjusters to finalization of claim.
• Establish and maintain collaborative working relationships between departments, with coworkers, and particularly with other members of the leadership team. Prepare for team meetings, in advance, and act as chairperson for the meeting.
  • Keep abreast of new technologies, systems and procedures related to property management. Travel as assigned. Perform other relatedduties as assigned.
• Perform building inspections for potential acquisitions; prepare inspection reports including repair and maintenance budgets, 10-year capital expense forecasts and operating expense review and analysis. Coordinate due diligence consultants, review reports with purchasers and make recommendations based on findings.
• Provide regional leadership over and guidance, including, but not limited to regular team meetings, directing business development and platform refinement efforts and supporting local staff where needed.
• Assist Director with business development opportunities.

ORGANIZATIONAL RELATIONSHIPS

This position reports directly to the Director of Real Estate Management Services for Pittsburgh. Direct reports are Property Managers, Assistant Property Managers, Property Administrators, Chief Engineer and Building Engineers.

External Relationships:

Frequent contact with tenants, clients, owners, contractors, vendors/suppliers, representatives of other businesses, and members of the community. Coordinates the end-product of outside contractors and their staff working on-site. Involvement in the real estate professional community is a plus in this position, i.e. participation/involvement in local, national and international CRE organizations.

Internal Relationships: Contact within the department and with other AY staff at all levels. The Associate Director must be effective with a range of staff that is not under his/her authority.

Qualifications

• College degree or specialized vocational/technical training is preferred. Course work in real estate is preferred. CSM, CPM, or RPA designation is preferred. Strong client relations skills.
• Pennsylvania Real Estate License is required in active standing.
• Ten years work in property management is required.  Must have good knowledge of commercial real estate including a broad understanding of finance, leasing, legal, and marketing, construction, and the tenant relations requirements of managing commercial properties.
• PC literacy is required (MS Office). Familiarity with Yardi is preferred.  Ability to analyze and synopsize a monthly financial statement and prepare detailed budgets and operating forecasts. Ability to note deviations from financial plan, determine causes and to provide recommendations to the owner on needed action plans.
• Strong written and verbal communications skills. Ability to understand and carry out industry specific written and oral direction. Positive, innovative approach to problem solving. Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion in order to reach the goals/objectives of the organization.
• Ability to work independently as a project leader and as a team member. Ability to relate well with others even while working at a distance without the benefit of personal contact. Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through.
• Ability to exercise judgment and discretion is critical to success. Must be professional at setting priorities and coping with competing demands.
•  Excellent time-management and general organization skills.  Previous supervisory experience is required.  Neat, professional appearance.

MEASURES OF PERFORMANCE

• Level of client and supervisor's satisfaction. The portfolio performance meets or exceeds its annual financial/operational goals for the properties as well as the corporate Pennsylvania region for REMS.
• Completion of timely and accurate annual budgets, monthly financial reports and variance analysis for the properties as well as the corporate Pennsyvania region for REMS. These reports should provide a high quality and thorough understanding of the status of a property and region.
• Creativity and innovation in developing new approaches to enhance the value of a property.
• Optimum use of resources, cost-effective methods/procedures and cost-reduction efforts as balanced by activities related to expanding property and corporate revenues.
• Dependability and acceptance of increasing responsibility, as measured by either successful management of larger portfolios or more complex portfolios.
• Success at working with a wide range of clients, co-workers, vendors, and tenants. Level of professionalism displayed in work relationships.
• Success at working with minimal management attention and achieving the needed results with ease, speed, and quality.
• The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all work requirements which may be inherent in the position.

Workplace Type

Our Equal Opportunity Commitment

Our Equal Opportunity Commitment

Avison Young is proud to be an equal opportunity employer, committed to promoting diversity and inclusivity within our workforce. Our non-discrimination policy ensures that all individuals are treated equally, regardless of race, gender, religion, sexual orientation, or disability. We believe in fostering a positive and inclusive work environment that values accessibility and fair recruitment practices for all employees. We hope you will join us in committing to create a workplace that is fair, equitable, and welcoming to all.

Benefits offered to full time W2 employees:
• Traditional and Roth 401k with generous employer match and immediate vesting
• 12 weeks of Paid Parental Leave after one year of tenure
• Medical, Dental, Vision Insurance
• Company paid Life and AD&D Insurance
• Company paid Short & Long-Term Disability
• Voluntary Critical Illness and Accident Coverage
• Healthcare, Dependent Care, Commuter & Transit Pre-Tax Benefits
• Wellness program
• Employee Assistance Program (EAP)Work-Life Balance:

• Competitive paid vacation days
• 2 personal/wellness days
• Paid holidays plus 2 floating holidays
• Annual volunteer day for Day of Giving