Associate Director of Health Services - Heartland Human Care Services

Title: Associate Director of Health Services

Location: Beverly, Bronzeville, and Rogers Park

Schedule:Monday to Friday 8:30am-5:00pm (on call is required for this position)

Summary:

The Associate Director of Health Services develops and manages the medical services coordination for youth

residential services (YRS). The Associate Director will ensure that medical services are provided in a quality manner

in accordance with funder and licensing requirements as well as internal best practices and standards. The

Associate Director will develop standard operating procedures to comply with accountability standards, validate

quality of care through demonstrated achievement of outcomes and monitor improvement initiatives.

Essential Functions:

Duties & Responsibilities

• Oversees medical care services for program participants with program staff and medical staff to ensure

compliance with funder and licensing requirements.

• Ensures program compliance with Vaccines for Children program to maintain participation in Chicago

Department of Public Health and Illinois Department of Public Health programs.

• Oversees program medical data, compiles statistical reporting data for internal and external reporting, and

develops processes and reports to maintain data integrity.

• Confers with senior directors, medical staff, local health departments, and Office of Refugee Resettlement

Medical Team to evaluate and discuss participant medical issues, as needed.

• In conjunction with senior management and medical staff, coordinates and develops policies and operating

procedures for program medical services, as well as short and long-range objectives.

• Participates in all administration and management meetings/committees of Health and Human Care

Services (HHCS).

• Reports to funders as required by contract.

• Participates in professional development workshops, seminars, task force meetings and conferences, etc.

to remain current on population and migration trends, best practices and leadership approaches.

• Adheres to professional standards as outlined by governmental bodies, NASW (and/or other appropriate

professional associations), private funding sources, HHCS, SAFEty, and the organization plans/policies and

guidelines.

• On-call duties will include carrying an Agency cell phone and responding to crisis situations 24 hours a day.

Supervisory Responsibilities:

• Provide oversight, leadership and direction to up to 10 employees to meet the organization's expectations

for productivity, quality, and goal accomplishment.

• In addition to supervising non-supervisory employees, the position also manages subordinate managers

and/or supervisors who supervise employees in all residential programs, and coordinate support to those

managers and/or supervisors in managing direct care staff.

• The Associate Director is part of a management team that is responsible for the overall direction,

coordination, and evaluation of all residential programs.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing

work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving

problems for both employees and program participants. Embodies the Heartland Human Care Services

4R’s: Respectful, Responsible, Responsive, and Relational

Education and Experience:

• Bachelor’s degree in related field.

• Minimum four (4) years working with youth.

• Minimum two (2) years of program assistance experience.

• Minimum one (1) year supervisory experience.

• Fluency in a second language may be required.

Certifications/Licenses:

• N/A

Knowledge/Skills/Abilities (K/S/A):

• Strategic Agility - Sets a vision and creates strategies in the midst of a complex, uncertain, and changing

environment; Thinks big picture to make long-term decisions; Thinks innovatively to improve processes and

services; Inspires innovative thinking and helps the organization adapt to change and face adversity.

• Communication - Delivers honest, clear, persuasive, and timely information; Collects (i.e., actively listens)

and synthesizes information; Communicates in an inclusive and respectful way; Communicates

appropriately and effectively in written and verbal form to various stakeholders (e.g. participants, staff,

partners, funders); Represents HA externally with the power to inspire and influence others.

• Teamwork & Collaboration - Delivers honest, clear, persuasive, and timely information; Collects (i.e.,

actively listens) and synthesizes information; Communicates in an inclusive and respectful way;

Communicates appropriately and effectively in written and verbal form to various stakeholders (e.g.

participants, staff, partners, funders); Represents HA externally with the power to inspire and influence

others.

• Managerial Courage - Challenges group-think and creates an environment welcoming diverse perspectives;

Identifies, diffuses, and rectifies unethical, unsafe, or uncomfortable situations; Engages in courageous

communication and critical thinking to balance differing views across teams and the organization; Manages

challenging situations and conflicts in a professional manner even if it requires an unpopular stance.

• Talent Development - Builds capacity of future leaders and empower teams; Leverages unique

backgrounds, experiences and strengths to develop a cohesive team and create an inclusive environment;

Manages employees with understanding and empathy (i.e. displays emotional intelligence); Supports

employees’ well-being by understanding and working to address work stress and vicarious trauma;

Provides timely feedback that is authentic, direct, and actionable

• Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical

inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical

situations. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in

situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in

written, oral, diagram, or schedule form.

Work Arrangement:

This role is not eligible for remote work. All hours will be worked in person. This position has an active presence at

all assigned programs on a rotating basis.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while

performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate.

• Each program site operates on a 24/7 basis, 365 days per year. To meet both the needs of our participants

and contractual obligations, employees are required to be flexible in regards to scheduling and work

location.

• Program sites are located throughout the Chicago area, including the North and South sides of Chicago, as

well as the suburbs. Employees may be required to report to any one of our locations on a temporary or

permanent basis.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk and hear.

• The employee is regularly required to sit, stand and walk.

• The employee must be able to stoop, kneel and/or crawl.

• The employee is regularly required to use hands to key, handle, or feel and reach with hands and arms.

• The employee must occasionally lift and/or move up to 25 pounds.

• The employee must have unrestricted ability to provide physical restraint.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral

vision, depth perception and ability to adjust focus.

Equal Opportunity Employer Statement

Heartland Alliance makes all hiring and employment decisions, and operates all programs, services, and functions without regard to race, receipt of an order of protection, creed, color, age, gender, gender identity, marital or parental status, religion, ancestry, national origin, amnesty, physical or mental disability, protected veterans status, genetic information, sexual orientation, immigrant status, political affiliation or belief, use of FMLA, VESSA, military, and family military rights, ex-offender status (depending on the offense and position to be filled), unfavorable military discharge, membership in an organization whose primary purpose is the protection of civil rights or improvement of living conditions and human relations, height, weight, or HIV infection, in accord with the organization's AIDS Policy Statement of September 1987.