Associate EMR Implementation Engineer (Haverhill, Boston) - Vitalograph

In September 2024, Morgan Scientific Incorporated (MSI) joined the Vitalograph group of companies as a wholly owned subsidiary. Vitalograph - a global leader in respiratory diagnostics - has had a long and enduring relationship with Morgan Scientific. For both companies, the decision is a natural progression as the combined expertise allows the enlarged organisation to focus on delivering the best possible diagnostic solutions that can enable a better understanding of lung health.

The acquisition of Morgan Scientific is a key milestone in Vitalograph's plan to develop its respiratory diagnostics business globally, furthering its goal of providing comprehensive testing solutions that enable the best possible respiratory healthcare. Vitalograph is in the middle of an ambitious growth strategy and is on track to treble its respiratory diagnostics business in the four years leading to 2026. 

Why Join Us?

We believe in fostering a supportive environment that values both personal and professional growth. When you join us, you'll enjoy a comprehensive benefits package designed to help you thrive:

• 401(k): Secure your financial future with our robust retirement savings plan.
• Health Insurance: Comprehensive coverage to keep you and your family healthy.
• Paid Time Off: Enjoy a healthy work-life balance with generous leave.
• Training and development in EMR systems and healthcare IT standards.
• Career growth opportunities within healthcare technology and EMR integration.
• Tuition Reimbursement: Continue your education with financial backing from us.

As an Associate EMR Implementation Engineer, you will play a crucial role in deploying and integrating our respiratory diagnostics software with electronic medical record (EMR) systems at healthcare facilities, including secondary care hospitals and GP asthma networks. You'll work closely with clients and internal teams to configure, test, and troubleshoot EMR integrations, ensuring smooth and secure data exchange that enhances patient care. This entry-level role offers a strong foundation in healthcare IT and hands-on experience with EMR system implementation. This role is essential in bridging the gap between our diagnostic technology and EMR platforms, supporting better clinical decision-making and improving patient outcomes.

Key Responsibilities

• Assist in EMR Integration: Support the configuration and setup of EMR integration for our respiratory diagnostic solutions, ensuring data compatibility and regulatory compliance.
• Implementation Support: Help with installation, configuration, and initial testing of EMR interfaces, working to meet project deadlines and client requirements.
• System Testing and Validation: Conduct testing to ensure accurate data transmission between diagnostic devices and EMR systems; document test results and assist in resolving discrepancies.
• Troubleshooting and Issue Resolution: Provide on-site or remote support to resolve integration issues during and after implementation, escalating complex issues as needed.
• Documentation and Reporting: Maintain detailed records of configurations, troubleshooting steps, and resolved issues; create user documentation to facilitate ongoing use and maintenance of the system.
• Customer Training: Assist in end-user training sessions to familiarize healthcare staff with EMR interfaces and functionalities of our diagnostic solutions.
• Collaboration Across Teams: Coordinate with software developers, project managers, and technical support to resolve issues quickly and enhance the integration process.
• Travel: Willingness to travel for on-site implementations and training sessions as required.

Qualifications

• Education: Bachelor's degree in computer science, information systems, health informatics, or a related field, or equivalent experience.
• Technical Skills:
• Foundational knowledge of EMR systems (e.g., Epic, Cerner, Allscripts) and healthcare data standards such as HL7 and FHIR.
• Familiarity with SQL databases, networking basics, and healthcare IT security practices.
• Basic experience with software installation, configuration, or scripting (e.g., PowerShell, Bash) is a plus.
• Analytical Skills: Strong attention to detail with an ability to troubleshoot and resolve integration issues under supervision.
• Customer Focus: Ability to work collaboratively with healthcare professionals and ensure customer satisfaction during the implementation process.
• Communication Skills: Effective verbal and written communication skills, capable of explaining technical concepts to non-technical users.