Associate Manager, Operations - Jackpocket

Jackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, and more, via their smartphones. We're creating a more convenient, fun, and responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.

Jackpocket is looking for an Associate Operations Manager to support our lottery operations at our New Hampshire based fulfillment center. As our Associate Operations Manager, you will lead all local personnel and take ownership of all local operational functions, becoming an SME on Jackpocket's playbook. People management will be a critical part of your role; you will lead hiring efforts, training, and development for your team of Operations Associates. The ideal candidate is team-oriented, resourceful, and ready to take on new situations each day. The facility for this role is located in Manchester, New Hampshire. This is a full-time position.

Responsibilities

• Lead and manage Jackpocket's New Hampshire based fulfillment center operations on a daily basis
• Actively manage a team of employees and participate in day to day lottery ticket processing activities
• Facilitate training and ongoing learning and development for staff
• Continually evaluate performance and efficiency and implement procedural and tactical improvements
• Provide ongoing coaching and mentorship to drive performance and ensure team and individual level goals are achieved 
• Handle day-to-day employee scheduling, approve timecards, update standard operating procedures, and make sure associates are prepared for the day and working in a safe environment
• Monitor supply delivery, inventory management, manage regular cleaning and maintenance schedules, and troubleshoot and system or facility issues.
• Perform cash balance reporting, execution of initiatives and directives, and additional duties as required
• Effectively communicate with regional and senior level operations management on a regular basis

Qualifications

• Willing and able to work nights and weekends
• Bachelor's Degree or equivalent relevant experience
• Technically proficient and able to perform technical troubleshooting
• Able to function independently and complete tasks from start to finish with minimal oversight
• Experience hiring, managing, scheduling, and developing a large roster of mostly part time operational staff
• Experience with personnel management including hiring and firing, familiarity with New Hampshire employment law
• Demonstrated experience developing and improving operational processes
• Experience working with a high-growth company or fast paced environment

The base salary range for this role is $60,000 - $75,000 

This is a full-time exempt position and is not eligible for overtime under FLSA requirements. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation, contact hr@jackpocket.com.

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