Associate Service Delivery Manager - designDATA

Established in 1979, designDATA, a subsidiary of Doyon Government Group (DGG), is a leading IT Managed Services Provider in the Washington, DC Metro area. We specialize in empowering organizations with scalable solutions for secure and efficient work environments. Through a client-centric approach, we align IT operations with organizational objectives, ensuring staff have the resources they need to thrive. Our services include 24/7 technical support, data center and cloud services, cybersecurity solutions, end-user training, and enterprise-level consulting. designDATA is a Microsoft Gold Certified, HP, VMware Enterprise, Cisco Premier Certified, Venture Tech Network, Symantec and Lenovo Partner.

The Junior Account Executive - IT & Sales position (a.k.a. Associate Service Delivery Manager) is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping designDATA safeguard our revenue, retain our clients, grow our accounts, and spearhead projects to modernize client infrastructure.

ESSENTIAL FUNCTIONS:

Account Management

• Manage 8 to 10 client accounts with the support of a dedicated cross functional team
• Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets, to include cultivating leads and generating and presenting proposals
• Motivate clients to adopt designDATA infrastructure and IT offerings
• Analyze clients’ environments and needs regularly to identify new sales opportunities
• Meet with clients regularly to ensure satisfaction with our services
• Establish and maintain key relationships with our clients
• Obtain, evaluate, and select quotes from vendors and partners to meet client needs
• Ensure both the company and clients adhere to contract terms
• Plan and organize daily activities related to operations and customer service
• Coordinate and manage client equipment acquisition and scheduled maintenance
• Act as the client's authorized representative as needed for other technology vendors

Customer Service

• Communicate and escalate issues as needed with the senior leadership team
• Act as the point of contact for client concerns and escalate issues appropriately
• Identify and promote opportunities to improve our processes and service delivery
• Client Retention and Contract Renewals to maintain MRR
• CBR process adherence and Improvements
• Client Meeting adherence and Improvements

Client Management

• Keep clients informed, manage their expectations, and drive delivery of their dependencies
• Keep our leadership team informed of project status, including new risks and needs
• Manage project pipeline and assigned quota

KNOWLEDGE, SKILLS & ABILITIES:

• Outstanding ability to work both independently and within a team environment
• Outstanding communications and customer relations skills
• Excellent documentation management skills
• Strong and diverse technical skills with a willingness to be hands on as needed
• Proven ability to communicate with both end users and executives
• Willingness to go “above and beyond” to exceed customer expectations
• Effective client-facing interpersonal skills; comfortable and effective at acting as a liaison between multiple technology groups
• Tailors’ communication appropriately within the team, the company, and clients
• Exceptional analytical and problem-solving skills
• Works well under stress, pressure, and deadlines
• Thrives on working well with clients and provides exceptional service
• Well-organized, self-directed team player

QUALIFICATIONS:

• Experience in Account Management, Account Executive, or Sales roles
• General knowledge of Information Technology (IT)
• Proven track record of managing a diverse client portfolio in a fast-paced, customer-focused environment
• Bachelor’s degree in Information Technology or Management preferred, but not required

PREFERENCE STATEMENT: designDATA, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

REASONABLE ACCOMMODATION: It is designDATA, Inc.'s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

DRUG TESTING: This position is a Safety-Sensitive Role with Federal Background/Security Clearance Requirements. Pre-employment drug testing, including marijuana screening, is a mandatory part of our commitment to a safe and secure workplace.

PAY TRANSPARENCY STATEMENT: designDATA Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

We are a Federal Contractor and comply with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law, and the poster is available https://www.eeoc.gov/poster. For questions on the job posting contact (253) 344-5300

If you need assistance or special accommodations during the application process, please contact the appropriate Human Resources Department at dgghr@doyongovgrp.com.