Audiology Program Manager - Nemours

Located in Orlando, Fla., Nemours Children's Hospital is the newest addition to the Nemours integrated healthcare system. Our 130-bed pediatric hospital also features the area's only 24-hour Emergency Department designed just for kids as well as outpatient pediatric clinics including several specialties previously unavailable in the region. A hospital designed by families for families, Nemours Children's Hospital blends the healing power of nature with the latest in healthcare innovation to deliver world-class care to the children of Central Florida and beyond. In keeping with our goal of bringing Nemours care into the communities we serve, we also provide specialty outpatient care in several clinics located throughout the region.

This position coordinates and ensures the operational integrity of the Audiology clinical program within Nemours Children's Hospital, the Central Florida satellites, the newborn hearing screening program at partner hospitals, and Outpatient Therapeutic & Rehabilitative Services in collaboration with the Division Chief of Otolaryngology. Completes performance plans for Staff I and Staff II levels, as well as newborn hearing screeners. Facilitates and promotes ongoing development and retention of qualified clinical staff. Participates in Quality Improvement activities, identifying opportunities to improve services and assure patient safety, making recommendations and implementing actions as appropriate. Assists with the implementation of strategic planning initiatives. Assists with the annual budget planning activities.

Coordinates with partner hospital administration to manage newborn hearing screening program. To include management of staff, schedule, revenue cycle processes, equipment needs, etc.

This position has a 20% supervisory component and 80% clinical patient care responsibilities. Provides evaluation, treatment and consultation independently to patients within the Audiology program and demonstrates clinical proficiency in direct patient care.

• Manages daily patient and associate schedules, including Kronos timekeeping. Approves and coordinates time off requests and utilization of per diem or casual staff. Works with other Program Supervisors and Program Managers to be assure adequate clinical coverage to meet patient need. Manages newborn hearing screening program.
• Promotes a positive work attitude within the department and practice and treats associates with respect, dignity and fairness but is also firm when necessary. Demonstrates and supports associates in a family centered approach to care.
• Provides regular feedback to clinical staff to address issues in a timely and effective manner. Rounds regularly with assigned associates.
• Responsible for annual performance evaluations and merit increases for staff within the Audiology and newborn hearing programs. Works in coordination with Otolaryngology division chief to ensure performance counseling in a timely manner. Ensures associate compliance with policies and procedures.
• Responsible for facilitating a collaborative and supportive relationship between programs within the department for smooth patient flow and patient satisfaction. Provides cross coverage for other Audiology providers during times of absence or vacancies to assure ongoing operational integrity.
• Responsible for the coordination of the interview process for vacancies, completing new associate orientation and assuring completion of the clinical competency checklists as well as assurance of current licensure when necessary or applicable and other personnel actions as required. Assures associate completion of all department, hospital and organizational requirements.
• Works with Otolaryngology division chief to respond to patient and family concerns, resolution of complaints, grievances, issues or inquiries.
• In conjunction with Otolaryngology division chief, facilitates the implementation of the program's Continuous Improvement plan to assure patient care quality, outcome and customer satisfaction. Collates information/data and completes required productivity and quality reporting to Otolaryngology division chief.
• Helps to inform annual budget for area, making recommendations for equipment and supply needs.
• Maintains current knowledge of all applicable licensing, regulatory and accreditation standards, and assures compliance with all legal and regulatory requirements including JCAHO standards, State regulations, Life Safety Code, National Fire Prevention Association, Office of Human Protection, Americans with Disabilities Act and Clean Air Act, in designated area of responsibility.

• Doctorate Degree in Audiology required.
• Minimum of 5 years clinical audiology experience required. 2 years preferred in Pediatrics.
• State of Florida Audiology License required.