Auto Body Estimator - DCR Systems, LLC

Job description

Repair Plan Writer with Customer Service Experience

Location: Brook Park, OH

JOB SUMMARY

Metro Accident Repair Center has a job opening for an Auto Estimator who can aid in the repair plan process to repair vehicles to manufacturer’s guidelines and standards. We are OE Certified in a number of manufacturers to provide our customers a 100% safe and factory certified repair due to our employees having extensive training and knowledge. At Metro Accident Repair Center, we invest in you and your future with us by focusing on your career growth.

BENEFITS OF JOINING Metro Accident Repair Center

• Benefits – Eligible for medical, dental and vision after 90 Days
• 401K and Company Match
• No Weekends! – Monday-Friday 8am-5pm
• Paid Weekly: 20.00-25.00 per hour
• Tools are provided for you
• Paid Vacation & Holidays
• Career growth opportunities – We promote from within!
• Paid Skilled Trainings and Certifications

REQUIREMENTS

• 2+ years of prior experience in collision industry
• 2+ years of prior experience in a Customer Facing or Auto Insurance role
• Must currently have a valid Driver’s License
• Must be located in the United States
• High School or Equivalent (Preferred)
• Must be proficient in computers
• CCC Knowledge

ABILITIES/SKILLS/KNOWLEDGE

• Verbal and Written Communication Skill-Set
• Customer Service experience is required by greeting and talking to customers, answering phone calls, calling customers
• Work in a team-environment to provide support and interact with team members and managers as needed
• Demonstrate ability to stay organized and are self motivated
• Ability to be crossed train in multiple areas that could include administration tasks or parts tasks
• Execute the validations checklists and standards we have in place for each vehicle
• Learn about the DCR patented production process of how we move our cars through the line
• Write estimates for vehicles based on assessment of damages to provide a repair plan following OE Guidelines
• Writing these estimates and also supplements in CCC One
• Ability to give clear and concise updates regularly to customers on vehicle repairs
• Ability to provide excellent customer service for customers
• Ability to prioritize competing tasks that are ever changing in a fast-paced environment
• Be familiar with computer applications to execute tasks within our systems
• As this is not a comprehensive list of all job duties, other job functions will be needed as required

POSITION CRITERIA

• Problem Solver – Being innovative to work out issues/tasks in unconventional ways
• Adaptable – Able to be flexible when challenges or other tasks present themselves that require frequent shifts in direction
• Autonomous – Independent, working with little direction to produce results
• Goal Oriented – Works diligently to ensure tasks are completed and tackles challenges
• Detailed Oriented – Not focusing on the bigger picture of work, but the step-by-step details of the process
• Team Player
• Time Management
• Punctual

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Shift:

• 8 hour shift
• Day shift

Work Days:

• Monday to Friday
• No weekends

Application Question(s):

• Do you have at least 2 years of experience in the collision industry?

Ability to Relocate:

• Brookpark, OH: Relocate before starting work (Required)

Work Location: In person