Automotive Service Advisor at South Shore Subaru

South Shore Subaru is a proud member of the VIP Automotive Group of Long Island, known for its exceptional leadership and customer-focused culture. Join our team for a professional work environment, continuous training, and the opportunity to be part of one of Long Island's most successful auto groups.

At VIP, our purpose is to create exceptional value and experiences for every customer, surpassing our competitors. Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer experiences.

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Click Link below to learn more about our group and dealership

VIP Automotive Group

Automotive Service Advisor
Full-Time Opportunity: 5 Day Work Week
Monday Saturdays

Job Description & Duties:

It is important that the successful candidate bring a high level of service, skill, willingness to grow, collaborate, drive, set and meet goals both personally and collaboratively. We provide the tools to satisfy our customers. You must have and bring a HIGH CSI and be enthusiastic about helping customers.

Schedule service appointments and gather customer and vehicle data prior to arrival when possible.
Greet customers promptly and courteously, obtaining necessary vehicle information.
Clearly document customer's vehicle issues on repair orders with accuracy.
Conduct test drives with customers or refer to a test technician to confirm identified problems.
Consult service history, inspect vehicles, and recommend additional necessary services.
Advise customers on car care and stress the importance of maintaining vehicles per manufacturers' specifications.
Provide comprehensive and precise written cost estimates for labor and parts.
Set a "promised time" for service completion, coordinating with the dispatcher if needed.
Secure customer signatures on repair orders and provide copies for their records.
Establish the customer's method of payment, obtaining credit approval if required.
Notify the dispatcher of incoming work and monitor repair progress throughout the day.
Communicate changes in estimates or promised time to customers, explaining costs and time requirements in detail and obtaining proper authorization for additional repairs.
Implement and uphold a service marketing program.
Review repair orders to ensure completion, note any additional work and authorization, and properly close out repair orders.
Ensure vehicles are parked in assigned areas, securely locked, and keys are correctly stored.

Keep service department forms, menus, and pricing guides up-to-date.
Explain completed work and associated charges to customers.
Implement quality control measures to minimize comebacks.
Uphold high customer satisfaction standards.
Manage telephone inquiries related to appointments and ongoing work.
Inspect vehicles for body work, inform customers of needed repairs, and provide estimates for bodywork.
Supervise the cleaning and preparation of new and used vehicles.
Maintain a professional appearance and ensure cleanliness of the work area.

Qualifications:
2 + years of previous service advisor experience
1 year of dealership setting experience.
To excel in this role, candidates must perform each essential duty satisfactorily. The requirements above represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.

Job Type:
Full-time

Salary:
$70,000.00 - $100,000.00+ per year inclusive of commission and bonuses

Benefits Include:

Medical and Dental Insurance
401(k) Retirement Plan
Employee Discounts on Vehicle Purchases, Parts, and Service
Paid Time Off
Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life
Insurance)
Comprehensive Employee Recognition Programs
Opportunities for Career Advancement
Professional Development Assistance
Retirement Plan

Schedule:
Monday to Friday
Saturday availability

Supplemental Pay Types:
Bonus Pay
Commission Pay