Automotive Service Manager - Stress Free Auto Care
Menlo Park, CA
About the Job
Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. We're a VC-backed company with a rapidly expanding footprint (currently at 18 stores, with plans to hit 45+ by 2025). Our mission is simple: make auto care a stress-free, trustworthy experience for everyone. Join us on this exciting journey and play a pivotal role in reshaping the automotive service industry!
Job Overview
Stress-Free Auto Care is a modern, tech-enabled shop that believes taking care of your car should be an easy and stress-free experience. We're seeking an energetic, positive-minded Automotive Service Manager who embraces challenges with enthusiasm and prioritizes guest satisfaction above all else.
Benefits
- Competitive Pay - $70k-$90k base + monthly bonus
- PTO & (6) Annual Paid Holidays
- Medical, Dental & Vision Insurance
- 401(k) Matching
- Paid Skills Enhancement Training
- Employee Discounts - Services & Parts
- Equipment/Toolbox Relocation Assistance
- Employee Referral Program
*This position is available to start ASAP. Apply today!
Responsibilities
- Supervising and guiding a team of automotive technicians, ensuring efficient workflow and adherence to quality standards.
- Performing advanced diagnostic tests and repairs on vehicles, serving as a mentor and resource for junior technicians.
- Providing technical guidance and training to enhance the skills and capabilities of team members.
- Collaborating closely with service advisors to ensure clear communication and understanding of customer vehicle concerns.
- Overseeing the scheduling of repairs and maintenance jobs to optimize shop productivity and meet customer expectations.
- Ensuring compliance with all safety protocols and regulations, maintaining a clean and organized work environment.
- Conducting performance evaluations and providing constructive feedback to team members.
- Resolving escalated customer issues and ensuring high levels of customer satisfaction.
- Keeping abreast of industry trends and advancements in automotive technology
Qualifications
- Prior experience as an Automotive Mechanic/Technician demonstrating strong knowledge of automotive systems and components
- Strong leadership and managerial skills with the ability to motivate and develop a team
- Valid driver's license & clean driving record
- Excellent problem solving and diagnostic skills
- Attention to detail and ability to work in a fast paced environment to meet or exceed hourly goals
Physical Requirements
- Occasionally lift and/or move over 50 pounds
- Be able to work with tools on vehicles lifted above their head
- Work in tight spaces as dictated by the vehicle's needed repair
- Have the needed dexterity in order to efficiently use hand-tools
- Walk/stand for the majority of the workday
- Drive manual transmission vehicles
- Keeping a brisk work pace in a high-volume environment
- Efficiently navigate a computer
Ready to Elevate Your Career? If you're interested in joining a supportive team that values your skills and dedication, we'd love to hear from you! Apply today to help us redefine automotive care.