B2B Customer Service Representative - TM Management Group

Rather than being an all-service interactive marketing firm that doesn't have a specialty, we offer a dedicated suite of services done with exceptionally high standards. We focus on all industries in telecommunications, and our B2B Customer Service Representative team has enhanced knowledge of what works when representing a client, and what doesn't. Our B2B Customer Service Representative aims to build a direct conversation around the products we endorse and to train new team members within our business to ensure we have the senior leadership needed to continue our upward growth.

Job Description of the Position:

We are proud to work with soon-to-be graduates to help start your career and work for an industry leader. Entry-level B2B Customer Service Representatives fill newly developed positions available within our company, which will essentially transition the ideal applicant into our senior sales management role.

The Entry Level B2B Customer Service Representative position is a valued team member in the marketing and sales department. The position is considered entry-level to start during training which includes a comprehensive overview of basic direct marketing strategy, sales, promotional techniques, visual merchandising, and consumer market research.

B2B Customer Service Representative Job Duties: 

• Brand Awareness, Customer acquisitions, direct sales, and direct marketing promotions
• Specializing in promotions & assisting in marketing and promotional campaigns
• Contributes to team effort by accomplishing related sales results as needed
• Recommends potential products or services to management by collecting customer information and realizing customer needs
• Problem-solving for clients if need be by clarifying the customer’s complaint; focusing on the cause of the problem and explaining the best solutions to their problem

B2B Customer Service Representative Requirements: 

Skills/Qualifications in Customer Service, Sales Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information

*Roles are Full Time only. You must live within a commutable distance to our office in San Jose.*

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